Call Center Supervisor

2 weeks ago


Atlanta, United States Serenity Healthcare Full time
Job DescriptionJob Description

Call Center Supervisor - Onsite 

**Location: Atlanta-Sandy Springs, GA*

Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Call Center Supervisor. Our mission is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments. We're looking for a leader who has a track record of driving exceptional results in a customer-centric call center environment.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

Key Responsibilities:

  • Utilize data-driven insights to oversee intricate processes.
  • Manage performance metrics, policies, and procedures.
  • Identify opportunities for enhancing customer service protocols and collaborate with the internal stakeholders.
  • Provide invaluable coaching, constructive feedback, and conduct performance evaluations.
  • Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.

Key Qualifications:

  • 1-3 years of proven customer service supervisor experience.
  • Background in high-volume customer service leadership or call center operations.
  • Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
  • Genuine passion for supporting individuals facing mental health challenges.
  • Demonstrated ability to make sound decisions amidst competing priorities.
  • Exceptionally organized with an acute attention to detail.
  • Driven and self-motivated.
  • Exceptional customer service, communication, problem-solving, and de-escalation skills.
  • Comfortable engaging with professionals at all levels.

Why Serenity: At Serenity, we offer more than just a job. We provide:

  • Comprehensive insurance coverage (90% premium covered by Serenity)
  • Clear paths for growth and advancement
  • Competitive compensation (DOE)
  • No cold calling or sales involved
  • Generous PTO plus 10 major holidays off
  • 401K retirement plan
  • Employee Referral Program
  • And much more

 About Serenity:

Serenity is at the forefront of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve. 

Powered by JazzHR

KPo1ipOecS



  • Atlanta, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCall Center Supervisor - Onsite **Location: Atlanta-Sandy Springs, GA*Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Call Center Supervisor. Our mission is to empower individuals to...


  • Atlanta, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCall Center Supervisor - Onsite **Location: Atlanta-Sandy Springs, GA*Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Call Center Supervisor. Our mission is to empower individuals to...

  • Call Center Manager

    1 week ago


    Atlanta, United States United Clothing Donation Services Full time

    Job DescriptionJob DescriptionJob title: Call Center Manager Classification: Exempt Reports to: Director of Collections Job overview:A Team Manager is responsible for successfully guiding daily functions of a Call Center and insuring continuous training is being provided. A Team Manager is accountable for attaining or exceeding campaign goals and maintaining...


  • Atlanta, United States United Clothing Donation Services Full time

    Job DescriptionJob DescriptionJob title: Call Center Manager Classification: Exempt Reports to: Director of Collections Job overview:A Team Manager is responsible for successfully guiding daily functions of a Call Center and insuring continuous training is being provided. A Team Manager is accountable for attaining or exceeding campaign goals and maintaining...


  • Atlanta, United States TeleSpecialists LLC Full time

    Job DescriptionJob DescriptionThis is a 100% in office position in either our Atlanta Georgia or Ft Myers Fl offices.We are in search of an experienced Emergency Call Center (RRC) Manager to lead our teams 24/7/365 call center within multiple sites. As a key player in this role, you will oversee RRC call center team leads and agents, ensuring the seamless...


  • Atlanta, United States TeleSpecialists LLC Full time

    Job DescriptionJob DescriptionThis is a 100% in office position in either our Atlanta Georgia or Ft Myers Fl offices.We are in search of an experienced Emergency Call Center (RRC) Manager to lead our teams 24/7/365 call center within multiple sites. As a key player in this role, you will oversee RRC call center team leads and agents, ensuring the seamless...


  • Atlanta, United States Tone Talk Tel Full time

    About us: At Tone Talk Tel, we’re not just your average call center provider. We’re a team of enthusiastic communicators, tech wizards, and customer service aficionados who are passionate about creating positive interactions. Whether you’re a small startup or a large corporation, we’re here to help you manage your calls with a touch of personality...


  • Atlanta, United States Artisprint Full time

    DescriptionJob Title: Call Center RepresentativeOverview: We are seeking a motivated and customer-focused Call Center Representative to join our dynamic team. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries promptly. You will handle a high volume of incoming...

  • Call Center Agent

    2 days ago


    Atlanta, United States Craftexcom Full time

    Job DescriptionJob DescriptionDescriptionWelcome to Craftexcom, the dynamic and innovative marketing company that brings brands to life through unparalleled creativity and strategic brilliance. With a passion for all things marketing, we are committed to delivering exceptional solutions that connect businesses with their target audience in the most...

  • Call Center

    18 hours ago


    Atlanta, United States Chicken Salad Chick Pooler Full time

    Responsibilities * Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions. * Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure...

  • Call Center

    15 hours ago


    Atlanta, United States Chicken Salad Chick Full time

    **Description** Responsibilities + Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions. + Acting as the primary escalation point for Order Management issues, working closely with retail...


  • Atlanta, United States SENTA Partners Full time

    DescriptionThe Call Center Representative is an active role which includes support in the areas of customer service and patient communications. This individual is primarily responsible for scheduling patients with clinic physicians. The Call Center Representative works under direct supervision to create a favorable impression with customers and ensures that...

  • Call Center Agent

    Found in: Talent US C2 - 2 days ago


    Atlanta, United States Fresh Form Draft Full time

    DescriptionWelcome to Craftexcom, the dynamic and innovative marketing company that brings brands to life through unparalleled creativity and strategic brilliance. With a passion for all things marketing, we are committed to delivering exceptional solutions that connect businesses with their target audience in the most compelling and effective...

  • Call Center

    1 week ago


    Atlanta, United States SSRG Cake, LLC - 07 Full time

    Job DescriptionJob DescriptionResponsibilitiesProviding first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.Acting as the primary escalation point for Order Management issues, working closely with...


  • Atlanta, United States SENTA Partners Full time

    DescriptionThe Call Center Representative is an active role which includes support in the areas of customer service and patient communications. This individual is primarily responsible for scheduling patients with clinic physicians. The Call Center Representative works under direct supervision to create a favorable impression with customers and ensures that...


  • Atlanta, United States Creative Corner Staffing, Inc. Full time

    Job DescriptionJob DescriptionJob title: Inbound Customer Service Call Center (Multiple roles, Variety of Clients)Location: RemotePay: $10.00 - $17.00 per hour negotiable • Provide support for existing and prospective clients via inbound telephone calls. • Responsibilities include supporting customers who contact for reasons such as: • Placing an...


  • Atlanta, United States In the Network LLC Full time

    Job DescriptionJob DescriptionWanted: Bilingual Call Center Representative in AtlantaWe are looking for a self-motivated Bilingual Call Center Representative in Atlanta to answer incoming nationwide calls, provide referrals to doctors or attorneys, setup with initial case management and ensure the smooth running of the office and effective case management....

  • Call Center Agent

    18 hours ago


    Atlanta, United States HD Supply Holdings, Inc. Full time

    Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues. Major Tasks, Responsibilities, and Key Accountabilities. Responds Call Center, Agent, Customer Service, Technology, Transportation, Supervisor


  • Atlanta, United States Corporate Temps Full time

    Job DescriptionJob DescriptionWe are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...

  • MRI Call Center Agent

    18 hours ago


    Atlanta, United States Ortho Sport and Spine Physicians Full time

    SUMMARY: Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice, with clinics in Georgia, South Carolina, Kentucky and Tennessee. Additionally, there is an Ambulatory Surgery center in Atlanta. The practice specializes in providing state-of-the-art, minimally invasive treatment of complex neck and spine problems, as well as sports...