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Customer Service Representative
3 months ago
Service Advisor (Insulation Equipment)
Hours are Monday – Friday 7:30am to 4:30pm
Base salary of $50,000 + bonus potential
Full benefits on a contributory basis, PTO, 401k, Life Insurance
Job Responsibilities
- Initiates equipment services and repairs by ascertaining performance problems and services requested.
- Develops estimates, writing repair orders, and maintaining customer rapport and records.
- Ascertains equipment problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, checking vehicle maintenance records, and examining service schedules.
- Schedules diagnostics with technicians
- Develops estimates by costing materials, supplies, and labor.
- Calculates customer’s payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Obtains approval signatures and enters RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of equipment, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns.
- Maintains equipment records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Qualifications/Skills
- Equipment Maintenance
- Problem solving
- Reporting research results
- Quality focus
- Productivity
- Estimating
- Willing to learn new products and equipment
- Customer service
- Safety management
Requirements
- High school diploma, GED, or equivalent
- 2+ years of experience in a service advisor role strongly preferred
- English / Spanish bilingual is A PLUS
- Computer (excel) and point-of-sale proficiency
- Previous customer service experience
- Valid driver’s license with an acceptable driving record
