Field Service Technician

18 hours ago

Glendale, Arizona, United States Coinstar Full time
Job Title: Field Technician

As a Field Technician at Coinstar, you will be responsible for performing first and second line maintenance on our kiosks within an assigned territory. You will use a company vehicle to travel to various locations, ensuring that our equipment is functioning properly and efficiently.

Key Responsibilities:
  • Preventative Maintenance: Perform scheduled cleaning, wiping down kiosks, removing debris, and changing paper to ensure optimal performance.
  • Troubleshooting and Repair: Identify and resolve electromechanical issues, calibrate equipment, and perform repairs as needed.
  • Testing and Quality Assurance: Verify all components of the kiosk, including connectivity, software, and electromechanical functionality, to ensure proper functioning.
  • Remote Support: Assist Service Representatives and Transportation Service Representatives with repairs remotely, assessing and scheduling advanced technical problems.
  • Field Change Orders: Manage and prioritize field change orders to ensure completion deadlines are met, including updates to signage and displays, software updates, and wireless kit installations.
  • Route Planning and Prioritization: Effectively prioritize, route, and plan daily tasks based on stats, service calls, field change orders, geography, and other tasks assigned by your manager.
  • Market Metrics and Planning: Monitor market metrics and construct/adjust weekly plans to ensure balanced delivery of metrics and expectations/commitments are met.
  • Kiosk Management: Receive and prioritize kiosk pages to effectively manage work into timely and efficient route plans.
  • Installation and De-Installation: Plan and schedule installation/de-installation activities into weekly planning to ensure deadlines are met.
  • Service Calls and Loss Prevention: Receive, prioritize, and schedule CSC service calls and Loss Prevention dispatches/investigations, and report findings.
  • Parts Management: Manage parts orders and inventory, keeping asset loggers up-to-date and ensuring timely installation.
  • Asset Security: Properly manage and secure all assigned kiosks and company assets, including vehicles, voucher paper, phones, laptops, parts, tools, and other equipment.
  • Customer Relations: Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity, and good judgment.
  • Time Management and Efficiency: Demonstrate good judgment in time management, route planning, efficiency, and expense control.
  • Administrative Duties: Timely completion of administrative duties, including logging service calls, expense reports, and time sheets.
Requirements:
  • Education: High school diploma, GED, or equivalent with 2+ years of experience in troubleshooting and repair of computer, electronic, and electromechanical devices, or Associate Degree in electronics or similar concentration.
  • Experience: Basic background knowledge in computer hardware and software, as well as basic knowledge of computer-controlled equipment. Previous experience in handling a position of responsibility with limited direct supervision or demonstrated ability to work independently in a position of responsibility.
  • Skills and Abilities: Basic knowledge of Microsoft Word and Excel, intermediate knowledge of current PC operating systems, excellent interpersonal skills, strong written and verbal communication skills, and ability to interact with various levels inside and outside of our organization.
Additional Requirements:
  • Driver's License: Must have a valid driver's license and maintain an acceptable driving record.
  • Background Checks: Background checks, MVR, and drug tests will be required.
  • Flexible Schedule: As required, employees must work a flexible schedule, including early start times, holidays, weekends, etc.
Physical Requirements:

Field Technician work involves operating a motor vehicle to service kiosks within a specific region or route. Regularly and safely perform all functions of operating a motor vehicle, including prolonged sitting. Regularly position oneself to handle or move objects weighing up to 30 lbs. Occasionally move or lift objects up to 85 lbs., and occasionally move coin bins weighing up to 600 lbs. using a specially designed hand truck or pallet jack. Regularly operate a laptop and mobile phone. Communicate and exchange information with co-workers and other individuals in person or electronically.

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