![Utility Associates, Inc.](https://media.trabajo.org/img/noimg.jpg)
Technical Support
2 weeks ago
Join Our Team as a Technical Support Specialist
Company: Utility, Inc.
Location: Decatur, Ga
Job Type: Full-time
Salary: Based On Experience
About Us: #Utility is an innovative technology company that continually delivers groundbreaking digital systems for frontline professions that depend on speed, accuracy, easy-to-access data, and transparency in their work. Immerse yourself in our vibrant culture. At Utility Associates Inc., we foster a purpose-driven environment that values ethical practices and teamwork. We prioritize transparency and trust-building, creating a supportive atmosphere for growth and innovation. Our team wholeheartedly embraces diversity, promoting inclusive harmony. We highly value work-life balance and celebrate employees' contributions within a recognition-driven culture. Join us at Utility Associates Inc. for a fulfilling experience where positive impact and collaboration shape a brighter future.
Your Role: Reporting to the call center manager, the TSS will be the first point of contact for customers seeking assistance. Responding to customers' telephone and email inquiries, the TSS will provide technical support and escalation assistance. A TSS will escalate unresolved issues to the next tier of support, follow up, and update customer status and information.
What You'll Do:
Provide exceptional customer service to our customers and internal users.
Provide support and resolve issues via phone, email, and remote sessions.
They helped customers troubleshoot issues they encountered while using the software and provided actionable tips on resolving the problem.
Send technical documentation to customers who have lost or misplaced theirs.
Refer complex cases to a senior analyst or support tech.
Assume remote control over customers' computers when necessary to resolve problems.
Make hardware recommendations for customers whose machines cannot support the software.
Document cases, recommendations, and resolutions clearly in the CRM system.
Employees are expected to arrive on time and fully prepared for their scheduled shifts, maintaining regular and consistent attendance.
What You Bring:
High school diploma/GED required
Minimum 1-year experience in information technology or technical support
Network+ certification
Zendesk
Ability to work nights and weekends
Willingness to participate in on-call rotation
Familiarity with Windows operating systems
Basic knowledge of Networking, hardware, Linux, and PC
Strong attention to details
ABOUT YOU
Passionate: You love what you do and have a positive attitude. You care about your teammates and the results of your work while demonstrating humility.
Coachable: Open to feedback and continual professional improvement. Flexible and adaptable.
High Standards: Quality orientation. Follow through on commitments. A doer who gets it done.
Efficient: Producer of significant output with minimal wasted effort. Excellent organizer, planner, and prioritizer.
Proactive: Self-starter who appropriately tackles problems and finds solutions.
Collaborative: Approaches work with a team-player mindset. Knowledgeable in your field while also humble and open to new information.
Emotional Intelligence: Exudes a high degree of self-awareness, embodies superb active listening skills, and has the ability to handle interpersonal relationships judiciously and empathetically. Always exercise good judgment while under pressure.
Communicator: Speaks and writes clearly and articulately. Likes to build strong relationships across the organization. Shows appreciation for others' views and input.
Resourceful: Ability to think creatively to source information.
Why join us? Utility provides a comprehensive program for our employees' five pillars of well-being and benefits:
Emotional Health: Paid Time Off – 3 weeks per calendar year
Physical Health: Selection of ten group health plans to fit every family situation – several are fully paid for employees and dependents. Dental, Vision, Flexible Spending, and Health Savings Accounts are available.
Social Health: Community Online Academy on a variety of courses for personal development
Professional Health: Tuition Reimbursement for College Courses and Continuing Education Expenses
Financial Health: Retirement Savings Plan with 100% match up to 4% with immediate vesting
Other Benefits: Voluntary Insurance, Basic Life AD&D, Critical Illness, and Accident Insurance
Enjoy a free chef-inspired lunch Monday through Thursday: The company provides a delicious chef-inspired lunch from Monday through Thursday, eliminating the need to worry about meal planning and preparation on those days.
Joining the team: We invite you to join our team. Please help us create superior utility products that have a lasting impact on our customers' lives. To apply, please email your resume detailing your relevant experience to recruiting@utility.com
Powered by ExactHire:122986Company DescriptionUtility is an innovative technology company that continually delivers groundbreaking digital systems for frontline professions that depend on speed, accuracy, easy-to-access data, and transparency in their work.Company DescriptionUtility is an innovative technology company that continually delivers groundbreaking digital systems for frontline professions that depend on speed, accuracy, easy-to-access data, and transparency in their work.
-
Technical Support
4 weeks ago
Decatur, United States Utility Associates, Inc. Full timeJob DescriptionJob DescriptionJoin Our Team as a Technical Support SpecialistCompany: Utility, Inc.Location: Decatur, GaJob Type: Full-timeSalary: Based On Experience About Us: #Utility is an innovative technology company that continually delivers groundbreaking digital systems for frontline professions that depend on speed, accuracy, easy-to-access data,...
-
Technical Support
4 weeks ago
Decatur, United States Utility Associates, Inc. Full timeJob DescriptionJob DescriptionJoin Our Team as a Technical Support SpecialistCompany: Utility, Inc.Location: Decatur, GaJob Type: Full-timeSalary: Based On Experience About Us: #Utility is an innovative technology company that continually delivers groundbreaking digital systems for frontline professions that depend on speed, accuracy, easy-to-access data,...
-
Technical Support
2 weeks ago
Decatur, United States Utility Associates, Inc. Full timeJob DescriptionJob DescriptionJoin Our Team as a Technical Support SpecialistCompany: Utility, Inc.Location: Decatur, GaJob Type: Full-timeSalary: Based On Experience About Us: #Utility is an innovative technology company that continually delivers groundbreaking digital systems for frontline professions that depend on speed, accuracy, easy-to-access data,...
-
Technical Support Manager
4 weeks ago
Decatur, United States National Guard Employment Network Full timeJob Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...
-
Technical Support Manager
2 months ago
Decatur, United States VetJobs Full timeJob Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...
-
Technical Support Manager
1 month ago
Decatur, United States National Guard Employment Network Full timeJob Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...
-
Technical Sales Manager
2 weeks ago
Decatur, Illinois, United States Archer Daniels Midland Company (ADM) Full timeTechnical Sales Manager - Food Oils - Decatur, ILThis is a full-time, exempt position.Job SummaryThis multi-faceted role of Oils Technical Sales Manager will provide the candidate the ability to use and develop both traditional sales skills and technical sales support for the North American Oils Business.The technical sales manager will support the full oils...
-
Technical Sales Manager
4 weeks ago
Decatur, United States SYNTEGON Full time**Technical Sales Manager** * 5224 Snapfinger Woods Dr., Decatur, GA, United States * Full-time **Company Description** Kliklok LLC., a subsidiary of Syntegon Technology with its global headquarters based near Stuttgart, Germany. Syntegon Technology employs approximately 6,500 associates at 30 plus worldwide locations. Syntegon designs, develops and produces...
-
Technical Sales Manager
4 weeks ago
Decatur, United States SYNTEGON Full time**Technical Sales Manager** * 5224 Snapfinger Woods Dr., Decatur, GA, United States * Full-time **Company Description** Kliklok LLC., a subsidiary of Syntegon Technology with its global headquarters based near Stuttgart, Germany. Syntegon Technology employs approximately 6,500 associates at 30 plus worldwide locations. Syntegon designs, develops and...
-
Technical Sales Manager
2 weeks ago
Decatur, United States SYNTEGON Full time**Technical Sales Manager** * 5224 Snapfinger Woods Dr., Decatur, GA, United States * Full-time **Company Description** Kliklok LLC., a subsidiary of Syntegon Technology with its global headquarters based near Stuttgart, Germany. Syntegon Technology employs approximately 6,500 associates at 30 plus worldwide locations. Syntegon designs, develops and...
-
Ibm Technical Analyst
3 weeks ago
Decatur, United States Hiring Now! Full timeJob Description Technical Analyst - Service DeliveryThis is an Exempt level position.Position Summary:The Service Delivery Organization is committed to business technology support, service management, risk management, and relationship management in support of all applications and infrastructure towers. As a member of the Service Delivery Organization, the...
-
Ibm Technical Analyst
2 weeks ago
Decatur, United States Hiring Now! Full timeJob Description Technical Analyst - Service DeliveryThis is an Exempt level position.Position Summary:The Service Delivery Organization is committed to business technology support, service management, risk management, and relationship management in support of all applications and infrastructure towers. As a member of the Service Delivery Organization, the...
-
Active Directory Technical Leader
2 months ago
Decatur, United States Donato Technologies Inc Full timeJob DescriptionJob DescriptionGreetings from Donato Technologies Inc.We have an immediate opening with my client. If you are looking for a new project, please send me a copy of your updated resumeRole title: Active Directory Technical LeaderStart Date: 05/15/2024End Date: 11/15/2024Location: Atlanta, Georgia & Charlotte, North CarolinaRequired Skills (Be...
-
Ibm Technical Analyst
3 weeks ago
Decatur, United States Archer-Daniels-Midland Company - ADM Full timeThe Service Delivery Organization is committed to business technology support, service management, risk management, and relationship management in support of all applications and infrastructure towers. As a member of the Service Delivery Organization Technical Analyst, Technical, Systems Analyst, Analyst, Manufacturing, Technology, Management, Support
-
IT Support
2 months ago
Decatur, United States Academy Of Scholars Full timeJob DescriptionJob DescriptionThe Academy of Scholars, an ever-growing private Christian elementary school in Decatur, Georgia, is seeking a full-time Information Technologist. The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting,...
-
IT Support
2 weeks ago
Decatur, United States Academy Of Scholars Full timeJob DescriptionJob DescriptionThe Academy of Scholars, an ever-growing private Christian elementary school in Decatur, Georgia, is seeking a full-time Information Technologist. The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting,...
-
Manager, Technical Accounting
2 days ago
Decatur, Illinois, United States The Judge Group Full timeJob Description Manager, Technical Accounting - Chicago or Decatur, IL or Erlanger, KYThis is a full-time, exempt positionOverview of Scope:Technical Accounting (TA) is primarily responsible for the preparation and filing of the Company's Forms 10-Q, 10-K, and 8-K (Earnings Release) with the Securities and Exchange Commission, implementing new and updated...
-
Senior Commissioning Mechanical Engineer
4 weeks ago
Decatur, United States FST Technical Services Full timeJob Description Job Description FST technical services commissioning (Cx) division formerly Horizon Engineering Associates, LLP is one of the leading Cx firms in the country. About us: The Building Commissioning (Cx) process strives for reliable and energy efficient building operation and maintenance well into the future. Our staff members have been vocal in...
-
Ibm Technical Analyst
3 weeks ago
Decatur, United States Archer Daniels Midland Company Full timeJob DescriptionTechnical Analyst - Service Delivery This is an Exempt level position. Position Summary: The Service Delivery Organization is committed to business technology support, service management, risk management, and relationship management in support of all applications and infrastructure towers. As a member of the Service Delivery Organization, the...
-
Ibm Technical Analyst
2 weeks ago
Decatur, United States Archer Daniels Midland Company Full timeJob DescriptionTechnical Analyst - Service Delivery This is an Exempt level position. Position Summary: The Service Delivery Organization is committed to business technology support, service management, risk management, and relationship management in support of all applications and infrastructure towers. As a member of the Service Delivery Organization, the...