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Safety & Security Application Engineer II

4 months ago

Richardson, United States Sology Solutions Full time
Job DescriptionJob Description

Company Description:
Sology Solutions is a systems integrator with core competencies in Internet of Things (IoT) operational technologies. Its IoT practice specializes in solutions to improve our customer’s safety & security, situation awareness and/or operational efficiencies.


Position Description:
The Systems Application Engineer is responsible for technical design, configuration, implementation and support of the most common solutions we sell, including but not limited to; video management systems, access control systems, emergency communications systems and asset tracking systems.


Responsibilities:
Customer Technology Delivery

Participate in all activities for a customer solution delivery, including:

  • Customer presentations
  • Customer admin and user training
  • Collecting project business requirements and converting the technical solutions
  • Initial site survey - Technical review & documentation
  • System design, configuration and review
  • Engineering labor estimation efforts
  • Review all designs and technical documentation
  • Installation support services
  • Maintaining systems to meet maintenance program SLAs

Technical Sales Support

  • Support sales team in customer presentations, preparing proposals, solution recommendations, and creating bill of materials.

Customer Support/Incident Management

  • Support customer questions, support needs remote and on site as required
  • Manage customer TAC cases as requested

Customer Implementation

  • Configure core application for customer system installations, which includes:
    • System configuration, testing, troubleshooting and review

Requirements:

  • Good understanding and working knowledge of Video Surveillance and Access Control Systems in an IT Networking environment.
  • 5 years minimum Safety & Security experience, including designing, application configuration, troubleshooting and analysis
  • Ability to learn and perform professional information technology work that is complex, and varied in technology, integration and applications.
  • Excellent consulting/interpersonal skills with customers
  • Strong analytical skills with an ability to quickly diagnosis an issue and provide relevant facts to team members
  • Relevant experience in Physical Security in Cloud environments.
  • Ability to quickly learn new applications and willing to explore independently
  • Self-starter, Quick Study, Critical Thinking, Proactive Approach, Team Player
  • Strong organizational skills
  • Light travel required
  • Experience in small company environment a plus


Education/Certifications:

  • Milestone Certification Strongly Preferred
  • Axis Video and Access Certification Required
  • Other Access Control Certifications Required
  • Network Plus or equivalent
  • Cisco Certifications a plus
  • Experience in an IT environment a plus
Company DescriptionSology Solutions is a systems integrator with core competencies in Internet of Things (IoT) operational technologies. Its IoT practice specializes in solutions to improve our customer’s safety & security, situation awareness and/or operational efficiencies. Markets served are Education, State and Local Agencies and Transportation.Company DescriptionSology Solutions is a systems integrator with core competencies in Internet of Things (IoT) operational technologies. Its IoT practice specializes in solutions to improve our customer’s safety & security, situation awareness and/or operational efficiencies. Markets served are Education, State and Local Agencies and Transportation.