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Nurse Residency Program Manager
2 months ago
The Community Health Center Network (CHCN), sister organization to the Alameda Health Consortium, is made up of the eight federally qualified community health centers in Alameda County. CHCN functions as the managed care MSO for our health centers, contracting with the Alameda Alliance for Health. In order to help our health centers meet their missions of providing the best possible care to their communities, we also provide a broad range of training, technical assistance, quality improvement, information technology, and data analytic services.
Position Title: Nurse Residency Program Manager
Department: Utilization Management (UM)
Reports To: UM Director
Classification: Exempt
Status: Full-Time (Temporary), Remote/Hybrid
POSITION SUMMARY
The Nurse Residency Program Manager supports both CHCN and AHC staff with the Nurse Residency Program. The Program Manager provides support to the UM Director and applicable Case Management (CM) and UM staff on operational issues and authorization functions and supports UM/CM training and operational needs as it relates to the Nurse Residency Program. This position also participates in outreach activities, agency advocacy, and serves on ad hoc committees, as requested. The Program Manager integrates the Nurse Residency Program into existing operations and assists with developing and overseeing curriculum that focuses on patient outcomes, leadership in the management of patient care, and the professional role of the nurse.
ESSENTIAL POSITION RESULTS
- Plans, implements, and manages the Nurse Residency Program under the direction of the UM Director as it relates to CHCN.
- Applies knowledge and experience to perform a wide range of activities and/or determines how to use resources to meet schedules and goals.
- Coordinates formal/informal educational offerings for residents/program staff.
- Maintains required information related to the Nurse Residency Program.
- Functions as a liaison between CHCN, AHC and the Nurse Residency Program team in assuring a coordinated residency program.
- Participates in conference calls, in-person and virtual meetings, seminars, advisory and work groups to create a professional network, share expertise and best practices, and assist with further development of the Nurse Residency Program.
- Performs other job-related duties as assigned.
HIPAA Designated Access
“For the purposes of the job duties of this position, the person in this position requires access only to the following HIPAA protected information data sets” (Check all that apply to your role)
1. MSO Membership
2. MSO Claims
3. MSO Referral/Auth
4. MSO Capitation
5. Data Warehouse
6. Chart Audit/QI
7. Disease Registry
SUPERVISORY RESPONSIBILITIES
None
MINIMUM QUALIFICATIONS
Competencies
- Competent leadership and administrative skills.
- Good communication and customer relations skills; ability to work well with a team and independently.
- Proficiency in computer operations, navigational skills and comfort with Internet-based applications.
- Sound decision-making skills including problem solving, critical thinking, and good clinical judgment for clinical and non-clinical issues.
- Professional demeanor.
General CHCN roles
- Fosters an environment that promotes trust and cooperation among clients, clinical care team, and CHCN staff.
- Enforces policies and procedures, including maintenance of client confidentiality, to ensure that the principles of CHCN are implemented.
- Accountable for participating in decision-making processes and understanding the outcome(s).
- Understands the values and principles of CHCN and applies them in work responsibilities.
- Participates in Case Management, Utilization Management, and residency program meetings as well as outreach activities, agency advocacy, and serves on ad hoc committees, as requested.
CERTIFICATES AND/OR LICENSES
Active CA RN without limitations/restrictions
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
WORKING CONDITIONS AND ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to an inside environment.
The Community Health Center Network is an Equal Opportunity Employer.
