Crewing Coordinator

JOB SUMMARY

The Crewing Coordinator coordinates G&H Towing crew watch change processes, practices, and systems which support keeping vessels crewed with properly credentialed and qualified mariners

KEY INTERACTIONS

G&H employees, G&H executive leadership, senior client leadership, mariners, industry associates, and 3rd party vendors. Works closely with Human Resources and payroll departments.

JOB RESPONSIBILITIES

• Ensure that vessels are crewed in all ports of operation based on business need
• Fleet must be crewed in a manner that keeps as many vessels operational (24) hours as possible.
• Manage mariners who are in the training program – assign them to vessels and monitor progress, constantly rotating trainees between classes of vessels.
• Meets regularly with port captains & port engineers to review crewing assignments. The crewing coordinator will have prepared the crewing action plan prior to the meeting
• Variables that the crewing coordinator will encounter include unexpected mariner absences, vessels out of service (planned and unplanned), mariners needed in the shipyard, crews needed for transit of vessels between ports or between ports and shipyards, and an increased need in the number of operational vessels

EDUCATION & EXPERIENCE

• A High school diploma or GED is required; an advanced degree is preferred; extensive experience may be considered in lieu of education
• Attention to detail and problem-solving skills
• Excellent interpersonal skills
• Minimum of 3-5 years of experience in the maritime industry preferred
• Requires proficiency with computer hardware and software to include Microsoft Office applications, using a computer with a keyboard and mouse, navigation with a web browser, checking and sending email, and use of internet search engines

REQUIRED LICENSURE & CERTIFICATIONS

• An active and valid driver's license
• A valid merchant mariner credential: officer endorsements such as a master, chief engineer, or mate is preferred
• A Transportation Worker Identification Card (TWIC) or the ability to obtain a TWIC is preferred

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

• Ability to always communicate effectively and professionally
• Ability to maintain confidentiality in all matters and areas of the organization
• Ability to manage multiple demands simultaneously while maintaining service standards
• Ability to understand and execute complex oral and written instructions
• Ability to work independently with minimal or no guidance
• Excellent written and verbal communication skills
• Excellent telephone etiquette and customer service
• Full scope understanding of U.S. Coast Guard credential requirements for vessel crewmembers onboard inspected towing vessels
• Interpersonal skills to include self-awareness and the ability to deal professionally with others and always make professional judgments
• Must be service-oriented and customer-centric to all internal and external customers
• Must be a team player and support the mission, vision, and goals of G&H Towing and the department
• Proven ability to troubleshoot, test resolutions, and escalate common issues
• Proven analytical and problem-solving skills

• Strong communication, organizational, analytical, time management, problem-solving, and planning skills

WORKING CONDITIONS

• Work hours will be assigned based on business needs however, work hours will typically be Monday-Friday from 7:30 am to 4:30 pm. By request from the department manager or department director, work hours may include irregular hours such as evenings, weekends, and holidays to assist in completing special tasks or assignments
• Out-of-regional travel may be required to attend training, seminars, or work-related events

• Work will be performed in the office or remote setting if the job can support remote work and is approved by the department manager and department director or executive

SPECIAL PROJECTS

• Assist the management and or executive team when requested to complete special projects and complete all assignments within a negotiated time frame established by the department manager

• Completion of other duties as assigned by the department manager as it relates to the program and position

BEHAVIORAL COMPETENCIES

• Candidate is comfortable with goal setting and working in a team setting
• Candidate must be able to prioritize and complete their tasks timely
• Excellent time management skills and ability to multi-task and prioritize work

• Candidate is autonomous, self-motivated to complete work-related tasks and solve problems, reliable, customer service oriented, and intrinsically driven to collaborate with and help the organization achieve the overall department visions and goals
• Candidate should be comfortable working autonomously and as a team, while always maintaining professionalism
• Candidate understands the urgency of ensuring business continuity and will set and manage reasonable expectations for stakeholders regarding the resolution of issues

• Candidate must be able to understand and act upon verbal direction or explanation of support need

• Ability to share creative or innovative ideas that will yield efficiency or provide resolution to needs or problems
• Ability to be proactive, working cross-functionally as needed to provide answers and solutions
• Ability to seek guidance and support from other employees to support safety, the job duties

ESSENTIAL JOB-RELATED PHYSICAL & MENTAL REQUIREMENTS

Physical:

• Ability to ascend and descend stairs
• Ability to bend, twist, kneel, stoop, and or reach for items
• Ability to board vessels safely
• Ability to detect and write effectively
• Ability to handle objects
• Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting
• Ability to hear with or without aid
• Ability to move around within an office setting and or other locations as needed
• Ability to operate office equipment
• Ability to push, pull, and or squat
• Ability to remain in a stationary position for long periods
• Ability to transport, adjust, and or move items up to 25 lbs
• Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting

Mental:

• Ability to accept constructive criticism
• Ability to anticipate needs
• Ability to cultivate a positive working environment
• Ability to express self clearly and effectively, orally and in writing, and use ethical and professional judgment
• Ability to deal professionally, ethically, and effectively with customers, co-workers, vendors, and the public including providing professional, prompt, responsive, efficient, and courteous customer service and assistance
• Ability to maintain regular attendance
• Ability to meet deadlines
• Ability to be professional and use professional judgment 100% of the time
• Ability to multi-task and plan time efficiently 100% of the time
• Ability to perform job description and duties with minor supervision
• Ability to reason and analyze effectively
• Ability to solve practical problems as it relates to the position
• Ability to understand, communicate, and comprehend information in English
• Ability to work professionally with others 100% of the time
• Required to pass and maintain all mandatory training
• Requires the ability to work collaboratively in a team setting
• Requires the ability to treat everyone professionally with courtesy, decency, and respect

WORKSITE ENVIRONMENTAL CONDITIONS

• Ability to work alone
• Ability to work closely with others
• Ability to work closely with customers who may have hygiene challenges
• Ability to work long and or irregular hours
• May be subjected to a hostile environment
• Potential exposure to tobacco products
• May be exposed to excessive noises
• May be subjected to both inside and outside environmental conditions, which include variations in temperature, dampness, humidity, heat, and cold
• May be subjected to exposure to fumes, dust, gases, and or chemicals
• May be subjected to water and or liquids
• Travel by motor vehicle, van, bus, or plane
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We are an equal opportunity employer and prohibit unlawful discrimination per federal, state, and local laws. We value diversity and are committed to being an inclusive environment for all candidates and employees representing a variety of backgrounds, perspectives, and skills. All employment is based on qualifications. Qualified individuals must be able to perform all the functions listed in the job description with or without reasonable accommodation as based on ADA requirements.

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