Customer Service Specialist

4 weeks ago

Lehi, United States Alter Full time
Job DescriptionJob Description

Join us at Alter, where we're at the forefront of a fitness revolution. Our mission is to reshape the way people approach their fitness journeys, bringing the kind of coaching, health advancements, and cutting-edge technology that was once reserved for elite athletes and the privileged few to everyone. By seamlessly integrating your DNA and biometric information into our AI-powered coaching system, we're crafting an unmatched, hyper-personalized fitness and health experience. Our ultimate goal? Empowering everyone with transformative tools and technologies to enhance their overall well-being, all at a price point accessible to all.

We have just commercially launched and are actively searching for our first sales and support team members. This is an opportunity to be a part of an exceptional team of industry experts with backgrounds at renowned institutions like Nike, Under Armour, the Mayo Clinic, the NBA, the National Academy of Sports Medicine, and the Stanford Sleep Lab.

We are hiring for the following positions for digital direct to consumer sales and support: (in office, not a remote work opportunity)

  • Customer Service Reps (post-sale support)
  • Fitness Sales Advisor

Customer Service Responsibilities:

  • Answer incoming customer phone calls as well as emails, live chat and SMS as needed
  • Review customer questions; providing guidance or escalating to other teams as appropriate
  • Approach every interaction with professionalism using internal tools for guidance
  • Remain calm under pressure and adapt as volume or situations require
  • Lead with empathy and ensure that customer’s needs are met

​Qualifications:

  • 0 - 2 years customer interaction experience

  • Excellent phone etiquette skills

  • Exceptional communication, verbal and written and interpersonal skills

  • Excellent organizational skills, strong attention to detail

  • Teamwork and collaboration

  • Accountable for results, solutions-oriented, success-driven, approachable, and compassionate

What We Offer:

  • A dynamic work environment where innovation is at the core of everything we do.
  • The chance to be part of a revolutionary approach to fitness that combines DNA science with personal wellness.
  • Competitive pay and comprehensive benefits package with paid time off
  • Opportunities for professional growth and advancement.
Company DescriptionAlter is a startup in Lehi, Utah with a proven record of success by our founding team. Check out our exciting mission at www.alterme.comCompany DescriptionAlter is a startup in Lehi, Utah with a proven record of success by our founding team. Check out our exciting mission at www.alterme.com

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