Customer Service Specialist

2 weeks ago

Lehi, United States The Baby Cubby Full time

**Customer Service Specialist**

Customer Success Lehi, Utah Compensation **$14-15/hour DOE**

Were looking for a driven, self-sufficient, motivated, and organized Customer Service Specialist. At The Baby Cubby, we are focused on helping parents and enriching the lives of families. We lift others up. We celebrate motherhood and families.

As a team, we have an intense personal desire to grow, and we are continually pushing ourselves and each other to improve. We are passionate and positive. We solve problems, work hard, and are driven to give our best each day because we care about creating value for parents and families and enriching their lives.

Type of Person Were Looking For

Were looking for someone who loves and excels at helping customers on the phone, email, and live chat. We need someone who isnt afraid of difficult conversations with customers and is able to turn satisfied customers into raving fans with great communication skills, a positive attitude, initiative, proactive problem solving, and above and beyond service.

If you are driven and self motivated, have excellent computer skills and phone etiquette, are able to stay organized, quickly finish tasks, and help customers through several communication channels and programs simultaneously, you might be the right fit.

Must-Have Skills

Computer Skills

Very familiar with computers, comfortable switching between multiple programs, able to use keyboard shortcuts, and can type 70+ words per minute

Writing/Editing

Excellent writing, spelling, and grammar skills

Communication

Easy to communicate with and understands the needs of others

Organization

Organized with attention to detail

Work Ethic

A self starter, and a hard worker who hustles to get things done and solves problems

Schedule

20 hours minimum per week. Our customer service hours are 8 a.m. - 6 p.m. Monday - Friday and we have 3 shifts per day.

Location Lehi, Utah Compensation $14-15/hour DOE

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