Cleaning and Restoration Operations Manager

2 weeks ago

Wylie, United States Voda Cleaning & Restoration of Garland-Richardson Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • Training & development


Position Summary/Purpose

This is a high potential opportunity with clear growth prospects for the right candidate. The ideal candidate will demonstrate a desire to grow, build teams and relationships.

Achieve exceptional customer satisfaction by surpassing expectations and consistently meeting the companys contractual obligations. Our cleaning and restoration services are geared towards timely and profitable delivery, ensuring the highest level of satisfaction for our customers.

Primary Responsibilities:
  • Managing and overseeing all aspects of carpet cleaning and restoration projects
  • Meet and exceed established targets for responding to, and completing estimates on incoming leads
  • Performing initial site inspections and damage assessments
  • Scheduling and dispatching crews and equipment to various job sites
  • Developing project plans, including timelines and resource allocation
  • Coordinating with technicians, estimators, subcontractors, and office staff
  • Ensuring projects are completed on time, within budget, and to the highest quality standards
  • Communicating effectively with clients, insurance adjusters, and team members throughout the project
  • Conducting quality control inspections and ensuring customer satisfaction
  • Managing project documentation, including work orders, invoices, and timecards
  • Create invoices, bill and collect payments from customers
  • Order materials required for projects and coordinate delivery to the job site
  • Maintain market leadership through continuous implementation of state-of-the art technology as it pertains to the delivery of our services
  • Tracking equipment used on cleaning and restoration projects and making sure that its all accounted for
  • Perform general maintenance on company equipment and vehicles

Requirements:
  • Valid drivers license
  • Proven experience in project management within the cleaning and restoration industry
  • Strong leadership skills and the ability to manage multiple projects simultaneously
  • Knowledge of restoration techniques and carpet cleaning procedures
  • Familiarity with industry software, such as Xactimate, for job estimating
  • Certifications such as IICRC are highly beneficial
  • Excellent communication and customer service skills
  • Understanding of job profitability, profit and loss, balance sheet etc.
  • High levels of integrity and intellectually honest
Skills/Physical Demands/Competencies

  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
  • Ability to repetitively push/pull/lift/carry objects
  • Ability to work with/around cleaning agents
  • Ability to successfully complete a background check subject to applicable law

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