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Customer Contact

4 months ago

Gettysburg, United States ACNB BANK Full time
Job DescriptionJob Description

COME JOIN OUR TEAM

We are highly successful local bank who has been serving our communities for over 166 years. We pride ourselves on building relationships to find solutions for our customers and working as one team.

Come join the ACNB team “we don't just offer jobs, we offer careers”

OVERVIEW:

This position is responsible for providing direct service to customers and prospective customers on both inbound and/or outbound telephone calls in order to meet the assigned efficiency, sales, and service goals of the Bank.

KEY RESPONSIBILITIES:

  • Answering incoming calls and verifying the customer before providing information in accordance with ACNB Bank’s Customer Identification Standards;
  • Identifying customer's needs, and responding to and resolving customer inquiries and concerns;
  • Identifying sales opportunities and taking appropriate action;
  • Generating referrals to other Bank lines of business such as Trust, Treasury Management, Commercial or Mortgage Lending;
  • Resolving customer complaints, questions, and inquiries as necessary;
  • Processing consumer loan applications received via the Bank’s website;
  • Processing new deposit account applications received via the Bank’s website;
  • Participating in marketing strategies for the Customer Contact Center; and,
  • Completing and mailing credit reference documents.

QUALIFICATIONS:

Required:

  • A high school diploma or equivalent;
  • Outstanding customer service skills;
  • Proficient reading, writing, grammar, and mathematics skills;
  • Proficient interpersonal relations and communicative skills;
  • Proficient PC skills, including a thorough knowledge of Microsoft Word, Excel and Outlook;
  • Proficient analytical skills;
  • Visual and auditory skills;
  • A valid driver’s license.

Preferred:

  • Previous experience in a banking or similar call center environment.

Benefits:

  • Benefits package including Health, Dental and Vision Insurance;
  • Free/low cost supplemental health insurance programs for orthopedic/imaging services and high cost prescriptions 401K with up to 4% employer match;
  • Generous PTO package plus eleven (11) Bank paid holidays;
  • Career growth and ongoing training and development opportunities;
  • Discounted personal loan and other Bank products;
  • Family-like work environment with wellness programs, including discounted multi-phasic screenings and free flu shots; and
  • Employee recognition & service awards.

ACNB Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information or any other characteristic protected by law.