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Desktop Support

2 months ago

Gray Court, United States AXA Professionals Full time
Job DescriptionJob Description

Job Requirements:

  • Knowledge of new computer system installations and data restore.
  • Knowledge of shipping new computers and processed returned computers in the asset management system.
  • Provide technical and application support related to PC refresh and data-migration initiatives.
  • Knowledge of installing all necessary software (manually or SCCM) and verified functionality.
  • Knowledge of Imaging laptops and desktops with prebuilt images, using SCCM to complete the process.
  • Knowledge of building custom desktops and configure them with company specific hardware peripherals and software applications.
  • Strong ITSM/ServiceNow and Remedy knowledge is required.
  • Strong documentation and troubleshooting skills required.
  • Able to work evenings and possible traveling for remote lease refresh projects.
  • Troubleshoot and repair equipment
  • Verify the integrity of accessories and clean the equipment
  • Configure equipment to customer specification
  • Install RAM, hard drives, video cards, CD-ROM's, and other peripherals
  • Keep the tracking and inventory databases up to date inside Service Now
  • Set, configure, and troubleshoot PC/laptop and printers in a LAN environment
  • Analyze, test and evaluate new products
  • Maintain library of current BIOS, drivers and patches for supported equipment
  • Support remote access for laptop users, maintain call tracking, and inventory databases
  • Basic ability to use personal computer and software application
  • Basic knowledge of application, connectivity, hardware, peripherals including printers and scanners, network tools, and TCP/IP protocol
  • Basic knowledge of new technology in the information technology field
  • Basic knowledge in a variety of PC software programs, remote tools
  • Basic knowledge interfaces
  • Basic knowledge of MIS environment
  • Basic knowledge of data and mobile device support
  • Valid Driver"s license required
Company DescriptionFounded in 2001, AXA Professionals has been mobilizing high quality IT technicians across the US and Canada that have a commitment to providing white glove customer service resolving issues in hours, not days. With a long-term placement division as well as a dispatch division, AXA Professionals provides 24/7 customer service that allow our clients to focus on their core business while leaving their IT concerns to us. Come join our team and give yourself the opportunity to grow us.Company DescriptionFounded in 2001, AXA Professionals has been mobilizing high quality IT technicians across the US and Canada that have a commitment to providing white glove customer service resolving issues in hours, not days. With a long-term placement division as well as a dispatch division, AXA Professionals provides 24/7 customer service that allow our clients to focus on their core business while leaving their IT concerns to us. Come join our team and give yourself the opportunity to grow us.