Schedule Coordinator
4 weeks ago
- 401(k)
- Paid time off
Objective
We are seeking a detail-oriented, customer-service focused individual to support our customers and on-site technical team. Providing support to customers by answering questions and troubleshooting scheduling issues.
A highly professional attitude is essential as this person will be first point of contact with our customers, managing incoming phone inquiries and will be regularly interacting with on-site Technical Staff. If you thrive on coordination, organization, and logistics, this is the job for you
Qualifications - EARLY MORNING SHIFT - 5:00AM TO 2:00PM
- Strong phone skills scheduling appointments using online software
- Ability to learn about our products and services and inform potential customers on its functions
- Ability to apply good judgment in a variety of emergent and sensitive situations
- Ability to communicate and interact effectively with external customers and on-site technicians
- Ability to work independently with minimum supervision using time wisely
- Ability to take instructions and follow established guidelines
- Ability to work under conditions that are ever changing with frequent interruptions
- Ability to maintain accurate legible and complete records
- Prior Experience: At least 2 years of previous experience of scheduling appointments using online software
- Organizational Skills: Exceptional organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively.
- Communication Skills: Excellent verbal communication skills, with the ability to effectively interact with customers and on-site technical staff
- Team Player: Strong collaborative skills and the ability to work effectively as part of a team.
- Skilled with phone using online software, Microsoft Word, Excel, and Outlook.
Key responsibilities of this position are to Schedule customer appointments in a friendly and helpful manner and answering general questions related to their appointment. Schedule, cancel, reschedule and coordinate customer appointments upon request. Verify and update appointments as needed
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