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Work hours will be from 3pm to 12am

Definition and Title of Position

Performs the duties of University Library Technician for Access Services Department assistance, including using the integrated library system (SirsiDynix) to circulate materials, assisting patron’s in-person and via telephone, performing shelving, stack maintenance, and inventory of physical collection, maintaining a clean and orderly environment for patrons, etc. Assists with library events and functions. Supports the Access Services Librarian with the training and daily supervision of student employees. Other duties as assigned by supervisor.

Duties will also include reserves and interlibrary loans, and routine retrieval of locally held items for faculty, staff and students. Compiles library usage statistics.

Under the supervision of the Access Services Librarian, the University Library Technician performs many support activities involved in making library materials more accessible.

Nature of Work

Work involves responsibility for performing routine library and related clerical tasks in assisting with the various phases of the Access Services Department operations. The work is of a routine and paraprofessional nature and involves varying degrees of public contact. Work follows established practices and procedures and, although subject to limited supervision all work is reviewed by a supervisor, the employee is expected to perform standard library routines independently after a reasonable amount of training and indoctrination. The University Library Technician also handles various additional task related to the marketing of library services when assigned. Work is reviewed through conferences, personal observation of performance and inspection.

ESSENTIAL JOB DUTIES:

• To maintain an excellent level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Perform desk duties when assigned to the Access Services desk or the Information Service desk.

Organizing and reshelving returned items such as books, DVDs, audio books; reads shelves for proper order and for missing materials; removes extraneous items left on shelves by user and deals with these items appropriately; shifts materials in stack area as needed.

• Performs circulation functions such as checking materials in and out, placing holds on materials, renewing materials, handles the registration of new library users, and other circulations desk functions using the circulation subsystem of the SirsiDynix Automated Integrated Library System (ILS); answering questions concerning fines and fees, and lost materials.
• Assist patrons by showing them how to use the “self-check” machines, the online catalog computers, finding course reserve items, and directing patrons to the correct area for assistance, using the library databases.
• Explains library circulation policies and procedures to student, faculty and staff and visitors. Provides basic informational assistance in person, by telephone, or by email.
• Performs clerical duties required by the supervisor to support the department and any special projects.
• Perform tracking, compiling and preparing various departmental data statistical reports as assigned.
• Assists with Illiad Interlibrary Loan & TRLNDirect Interlibrary loans by processing ILL requests using the TRLNDirect & Illiad Systems and SirsiDynix Workflow.

Assists library users in locating materials in the collection through the use of the Library’s Online Catalog and online database collections. Assists patrons in determining the holdings and location of specific materials in Shepard library and in other campus libraries.

• Assists in the processing of reserve course materials of all types in order to preserve the materials and aid in their retrieval. Processing course reserve services requests.
• Perform “on-the-fly” cataloging and some types of original cataloging as assigned (e.g., putting materials on reserve for academic course reserves).
• Communicate with a wide variety of patrons in person, by telephone, letter, or electronic means (emails) regarding routine and non-routine questions on regular library services and other specialized library services. Referring more complex questions to librarians.
• To assist with the various phases involved with fines/fees notifications to patrons relative to lost, missing and overdue materials. Searching book stacks for presumed lost/missing books; answers telephone and email inquiries; making personal contact with patrons concerning fines/fees issues as assigned by supervisor.
• Ability to accurately enter data into required online system workflow.
• Collects and records all statistical data required while working at the service desks (Access Services desk, Information Service desk and Reference services desk).
• Ability to adhere to prescribed guidelines and established policies/procedures of the both Shepard Library and the Access Services Department.
• Perform routine catalog maintenance task (e.g., correct errors, processing, withdrawals, update holdings for academic course reserves). Remove or repair damaged books or other media.
• Explains work duties and instructions to student workers, adapting guidelines to the assignment as necessary, assures that the work meets quality and production standards by reviewing the work for accuracy and proper completion and monitoring output.
• Attendance and Punctuality, timely and regular attendance is a requirement of performance to ensure adequate staffing, positive employee morale, teamwork, supervision and personal interaction and to meet expected productivity standards throughout the department. Employee will be held accountable for adhering to their workplace schedule, and all workplace policies and procedures concerning attendance and punctuality.
• Demonstrates professionalism at all time, exhibits courteous, conscientious, and business-like manner in all work-related activities and when communicating with other in the workplace. Knowledgeable about all aspects of one’s job, is considered by co-workers to be trustworthy and dependable in carrying out one’s job responsibilities.
• Assists with the opening and or closing of the library daily and on assigned weekends. Setting up the Access Services Department service desk for daily activities by ensuring that the desk is stock with supplies.

ADDITIONAL JOB DUTIES:

• Performing all other duties as assigned.
• Able to learn job skills readily not only from instruction from others but also through library methods, materials and organization and having the judgment to know when to consult with others.
• Requires meticulous and continuous attention to detail.
• Utilizes time properly, completes all assignments within a reasonable amount of time. Works constantly while on duty.
• Maintain an orderly stack and reading room, perform walk thru and picking up materials that have been left on tables, carrels, etc., report areas needing building maintenance attention on a daily basis.
• Exercises professionalism in use of correct grammar, work attendance habits, responding to all work related corresponds (emails, phone calls, etc. in a timely manner) and attire.
• Ability to work independently and make initial decisions with a minimum of supervision.
• Perform basic reference work using materials in the collection and the library’s databases and refers advanced questions to Reference Librarian or other Librarians for in-depth research.
• Reads professional literature and attends/participates in online webinars, conferences, meetings, in-service training to keep informed on current materials and departmental & library developments both when required and necessary.
• Maintains confidentiality of information exposed to in the course of library services regarding students, faculty, staff or other employees.
• Contributes to a safe educational and working environment by participating in all drills and training and being prepared to respond should a health or safety emergency occur.
• Working closely with staff from other department of the library and Information Technology Services staff on services related to the library