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Collector (Spanish speaking)
2 months ago
Collector (Spanish speaking)
Fort worth TX
Collect delinquent payments from customers via phone pay, Quick Collect, and mail, while adhering to regulatory requirements. Negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment. Provide superior customer service to both external and internal customers with phone courtesy providing appropriate follow-up, ensuring a Customer One approach is taken. 50
When contact is a challenge, perform skip tracing to locate clients and collateral by obtaining phone numbers and addresses for delinquent customers through authorized means (including, but not limited to the following actions):
• Updating customer demographic information
• In depth location of customers via internet resources • Appropriate usage/assignment of vendors (skip trace vendor, repo vendor)
External customers To resolve portfolio delinquency Daily
Internal customers primarily in the following business areas: Accounts Receivable Team, Call Center, Document Services, Lease Maturities, Bankruptcy, and Recovery Services) To gather and deliver information in an effort to resolve a customer issue or the delinquency of the portfolio Daily
Legal Counsel/Attorneys To gather information in an effort to resolve portfolio delinquency.
