Customer Service Representative

4 weeks ago


Orange County, United States Orange County Manufacturer Full time
Job DescriptionJob Description

Duties/responsibilities include:

  • Data Entry of purchase orders.  Invoicing and scanning.
  • Uses EDI to receive orders and transmit ASNs and invoices between customer and the company
  • Coordinates order fulfillment with Shipping personnel; documents and provides specific shipping and labeling requirements for each customer
  • Reviews incoming orders for accuracy of part numbers, pricing and availability
  • Accesses customer and freight carrier websites to schedule shipments, understand customer specific shipping requirements.
  • Interacts with customers via phone or email to provide support for order placement, complaints, or require information about products purchased from the organization.

Skills and Experience Requirements:

  • 3 Years Customer Service experience, preferably with retail store customers (large and small), including accessing customer’s vendor portals
  • EDI knowledge
  • Experienced with interacting with Shipping/Distribution Departments and working with freight carriers, UPS, FedEx, with international shipping experience a plus
  • Proficiency in Microsoft office products (Word, Excel)
  • Excellent phone and people skills
  • Attention to Detail


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