Customer Service Representative

1 month ago


Edison, United States RemX Full time
Job DescriptionJob Description

Now hiring for a Customer Service Representative - Long-Term Contract.  Hours are 8:30 - 5:00

Responsibilities:

  • Provide administrative support for inbound/ outbound phone calls, emails, web based chats/instant messaging and multiple forms of voice and data centric communication related to customer service
  • Administer simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails, web based chats/instant messaging order Processing: Receive documents and initiate logging process, confirm data received is in compliance with all Customs requirements, process all documents in accordance with requirements, coordinate cargo availability and arrange pickup and delivery, and finalize billing and distribute documents as required. 
  • Shipment Status reporting: Review daily monitoring reports, ensure all measurements standards are met, and proactively report non-conformities. 
  • Investigate and resolve chargebacks and shipping discrepancies. 
  • Coordinate customer credits and debits. 

Qualifications 

  • Bachelor's degree preferred 
  • Proficiency in Microsoft Office, including Microsoft Excel
  • Strongly preferred: 3+ years in shipping/logistics/supply chain management industry. 
  • Attention to detail.
  • Ability to prioritize and meet deadlines.
  • Preferred: prior experience in support functions or customer service functions

Find A Job That Works for You

Each and every day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people. That’s why we work hard to find you the right job at the right company. Explore all the exciting opportunities RemX offers and find the right job for you

As a RemX CSR We Offer You:

  • Competitive pay
  • Paid weekly (Direct Deposit or ATM Debit Card available)
  • Access to health benefits and retirement plan
  • A personal recruiter to help with job searches and assistance when at work
  • Contract Opportunity

 



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