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IT Support Specialist

1 month ago

Seattle, United States The Norland Group Full time
Job DescriptionJob Description

TITLE: IT Support Specialist

LOCATION: Seattle WA

DURATION: 7month contract

 PAY: $28-$35 DOE

                  

**BACKGROUND CHECK AND DRUG TEST IS REQUIRED*

ob Description

Responsibilities:

  • Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
  • Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)
  • Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing
  • Create accounts for new hires
  • Deploy and support software to end-users
  • Respond to support requests in the IT Helpdesk both in person and via a ticketing system
  • Manage inventory for hardware and software

Requirements:

  • 2-3+ years of experience in IT support roles.
  • Basic networking skills, including an understanding of servers, switches, WiFi, etc.
  • Knowledge of administration of Apple computer products using enterprise management tools
  • Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence
  • Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude
  • Solid problem solving skills
  • Ability to lift heavy equipment (50+ pounds) as needed

 

 

 

Company DescriptionAbout us:

The Norland Group has been in operation successfully since 1996. We are a strong believer of people management, professionalism and accountability. We only make promises when we are certain we can fulfill them. Our business focuses on fulfilling the needs of commercial and government customers in administrative services, workforce mobilization, information technology, engineering, project management services.
Our Mission Statement

Our main goal is to provide career advancement opportunities to our associates. We are committed to bringing our customers exceptional support services with the highest quality, integrity, and innovation. We believe that we are the stepping stone for our associates to advance their careers and to live a better life. Everyone should have a chance to live a successful and happy life. We operate our business based on those values and we choose employees who value the same principles.Company DescriptionAbout us:\r
\r
The Norland Group has been in operation successfully since 1996. We are a strong believer of people management, professionalism and accountability. We only make promises when we are certain we can fulfill them. Our business focuses on fulfilling the needs of commercial and government customers in administrative services, workforce mobilization, information technology, engineering, project management services.\r
Our Mission Statement\r
\r
Our main goal is to provide career advancement opportunities to our associates. We are committed to bringing our customers exceptional support services with the highest quality, integrity, and innovation. We believe that we are the stepping stone for our associates to advance their careers and to live a better life. Everyone should have a chance to live a successful and happy life. We operate our business based on those values and we choose employees who value the same principles.

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