Services Coordinator

4 weeks ago


Waite Park, United States ConnectAbility of MN, Inc Full time
Job DescriptionJob Description

Service Coordinator - Chore Services Division

Job Title: Service Coordinator - Chore Services

Classification: Full-Time - Exempt

Reports To: Executive Director, Director of Divisions, Senior Manager- Chore Division

Summary: The Chore Services Coordinator is responsible for working directly with clients, case managers and vendors to support and coordinate needed services for lawn care, snow removal and home safety. You will be working with case managers, service providers, clients, team mates and operational software.

You will work with a team to support people with barriers, create relationships with vendors, and work to assist case managers so they can focus on their clients.

We have a strong set of core values that we live to and work to.

 

Responsibilities:

Chore Services

  • Receive and import referral forms into Salesforce under each client

  • Create and maintain new clients in Salesforce

  • Create and maintain all new quotes and send them to case managers

  • Update Chore Service referral forms as needed based on case manager and staff needs

  • Import Chore Service agreements

  • Manage case managers and client issues/questions/calls/emails regarding Chore Services

  • Maintain forms for compliance

  • Data entry and management of Chore Service providers invoices monthly

  • Create and update vendor account records in Salesforce

  • Pull and monitor monthly reports of all open/hold Chore Services in Salesforce

  • Follow up with case managers for renewal

  • Monitor Service Agreements usage based on remit results for each client

Other Requirements:

  • Assist clients in navigating social services and other forms of assistance

  • Initiate and participate in community events

Qualifications:

  • Computer skills, including proficiency in Microsoft Office Suite, Salesforce (helpful but not required)

  • Ability to successfully organize and prioritize tasks to meet goals, solve problems and generate creative solutions

  • Ability to function independently within established guidelines

  • Exceptional written and verbal communication skills

Benefits:

  • 2 weeks PTO days (10 days)

  • 8 hours of community volunteering

  • Benefits package

  • Wellness activities

  • 10 holidays paid time off

Company DescriptionConnectAbility of MN is a Non-Profit Organization that provides integrated services and programs to empower people with physical or invisible barriers to achieve their potential.Company DescriptionConnectAbility of MN is a Non-Profit Organization that provides integrated services and programs to empower people with physical or invisible barriers to achieve their potential.

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