Service Coordinator

We are seeking a Service Coordinator to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Coordinate Service Techs Schedules (Both service and installations)
• Order inventory as needed
• Schedule Fuel Deliveries (Oil & Propane)

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Prior Fuel Company experience a plus 
• Excellent math skills
• Attention to detail