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Credit/Collections Officer I
3 months ago
Location: Plano TX - Hybrid
Duration: 18 Months Contract
Responsible for answering inbound calls and making outbound calls to clients who are past due on their accounts. Good communication skills are essential, as the credit/collections officer will be trying to recover company losses by obtaining payments from delinquent clients. Must be able to handle basic math to set up payment plans based on budget information provided by clients, and must be able to calculate the amount a client can afford to pay each month based on that budget. Good phone manners are required. Must be able to look over an account history and identify any past problems or potential future problems when setting up payments or discussing a settlement. Should be able to respond to caller concerns and difficulties with a sense of empathy and understanding, but should be able to firmly request that each client make his or her due payment or make some arrangements to begin paying off the delinquent account. Identify and communicate with customers with delinquent accounts by mail, phone, etc. Work out terms for payment or initiates other actions as necessary. Ensure collections operations function smoothly and effectively.
Top 3 skills: (1) Prior collections experience, (2) Tech savviness to handle software apps (3) Customer Service - ability to deal with customer issues and attitudes.
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