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Operations Support I(Customer Service Support)

2 months ago

Santa Rosa, United States Select Source International Full time $19 - $20
Job DescriptionJob Description

Below are the complete Job details for your review :

Title:

Operations Support I

Location:

Santa Rosa, CA 95403 (100% On-Site)

Timings:

7:30 AM to 4:00 PM

Contract:

03 months of contract to start with possible extension/conversion

 

Responsibilities:

• Responsible for timely execution of new account set-ups and ongoing post-implementation account updates across multiple software platforms and databases for ’s Toxicology Government Services clients with attention to data accuracy and documentation needs.

• Ongoing, proactive monitoring of the Customer Service queue system in order to take new tickets and deliver consistent follow-up on existing/pending tickets for timely ticket completion in line with key performance indicator (KPI) expectations.

• Identify, document, escalate, and resolve problems as they arise.

• Work with Implementation Specialist Lead to review and revise the necessary.

• Implementation processes and internal guidelines related to client account administration procedures for improved effectiveness, efficiency and customer satisfaction.

• Work with counterparts in the Sales, Customer Support, IT, Finance and Toxicology Support teams to maintain accurate client data in the system.

• Meet and maintain productivity, quality and attendance performance metrics.

• Other duties and special projects as may be assigned.

 

Ideal Qualifications of a Successful Candidate:

• High school graduate with two to three years related experience and/or training; or equivalent combination of education and experience. Four-year degree from accredited college or university preferred but not required.

• Strong organizational skills are critical, including attention to detail and multi-tasking skills.

• Must be able to manage several open issues and continue to work them until closed with resolution while also potentially working on special projects.

• Experience with corporate culture along with an excellent customer service mentality.

• Must possess adequate keyboarding skills necessary for quick, efficient data entry.

• Proficiency in Excel, Word and Outlook essential.

• Salesforce CFM knowledge preferred.

• Excellent verbal and written communication skills.

• Exceptional time management and analytical skills, as well as an ability to self-motivate.

• Positive and helpful attitude.

• Strong initiative and attention to detail.

 

Company DescriptionSelect Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.Company DescriptionSelect Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.