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Customer Service Clerk

3 months ago

Oakland, United States Tryfacta Full time $32
Job DescriptionJob Description

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Job Summary:

Tryfacta is seeking a Customer Service Clerk for our client in Oakland, CA 94612. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now

Position Title: Customer Service Clerk
Location: Oakland, CA
Duration: 171 hours with possible extension
Work Schedule: M-F 8:00 AM to 5:00 PM
 

Responsibilities for this position include, but are not limited to:

  • Greets customers at sales window and provides direct customer service assistance on a variety of BART topics and fare media fare programs.
    Performs sales transactions using point of sale system, selling fare media, railgoods store merchandise, loads value and other transit passes on Clipper cards, processes bike locker lease payments, sells Bike Link cards and Paratransit Pass booklets and other items.
    Responds to the full range of customer questions and concerns related to BART operations, including schedules, fares, fare media programs at the Lake Merritt Station Customer Services Center, and system-wide.
    Receives and processes Senior and Youth fare media (Clipper card) applications.

    Customer Service Clerk.
    Assists customers with questions and resolutions of problems over the phone or in person.
    Provides fare media information; and explains policies, fare media and fares.
    Performs BART ticket exchanges and accepts ticket refund envelopes to be forwarded to Treasury for processing.
    Processes railgoods.com orders.
    Administers bicycle rental program, including maintaining inventory of lockers and keys, processing applications, and preparing requests for refunds; notifying customers of upcoming renewals; and reporting maintenance problems and coordinating locker repairs and relocations.
    Review and submits applications to the Regional Transit Connection discount fare media (Clipper Card) for persons with disabilities; explains policies and procedures; transmits applicant information to Central Processor; tracks problem applications on behalf of customer.
    Conducts inventory of BART railgoods.com merchandise.
    Performs other related duties as needed and assigned.

 

Tryfacta is an Equal Opportunity-Affirmative Action Employer. We do not discriminate based on Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age

Company DescriptionAbout US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.Company DescriptionAbout US:\r
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.\r
\r
Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)\r
\r
Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.