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Bilingual Customer Service/Call Center

2 months ago

Rancho Cucamonga, United States Fastemps Inc Full time
Job DescriptionJob Description

We are looking for an energetic, task oriented, multitasking customer representative to work with our client in the Rancho Cucamonga area. If you have experience in a call center or an office setting we want to talk to you.

Core Responsibilities:

  • Build and maintain business with an identified portfolio of customers in support of the sales team and division.
  • Provide timely responses to customer emails, calls, and inquiries.
  • Address customer concerns by effective listening, prompt responses, and necessary due diligence.
  • Act as the primary point of contact for customers when the salesperson is unavailable.
  • Provide customers with order status, pricing, and availability for all items within the Clients portfolio.
  • Work with transportation, production, quality, and credit to ensure customer orders are shipped out on time and completed.
  • Support the salesperson with documentation requests and follow up with the appropriate department until completed.
  • Answers call from a specified group of customers and submit orders where appropriate.
  • Develop relationships with key personnel in target accounts to build loyalty and open communication.
  • Keep records of customer interactions, quotes, contracts, complaints, and contact information.
  • Maintain contracts, open orders, and sales quotes.

Additional Responsibilities:

  • Help train and develop new personnel as needed, including training on the computer systems, product mix, returns process, and order status.
  • Participate in a team environment:
  • Cover for coworkers as needed to distribute the workload evenly.
  • Answer phones as needed to ensure customer satisfaction and a team goal atmosphere.
  • If requested by management and within appropriate HR guidelines, be flexible with work hours to help alleviate backlogs or completion of daily tasks/workload/reports.
  • Other tasks as assigned by the direct supervisor.

Qualifications

  • Ability to communicate effectively and tactfully through oral and written channels.
  • project management preferred
  • Skill in organization, prioritization, and attention to detail.
  • Working knowledge of Microsoft Word, Excel, and Outlook
  • High School Diploma or GED required.
  • Minimum of 1-2 years working in an administrative environment.

Physical Demands & Work Environment:

Frequently required to sit; walk; use of hands to finger, handle, or feel; reach with hands and arms; talk; or hear. Specific vision abilities required by this job include close vision, distance vision, color, and depth vision. The noise level in the work environment is usually moderate. May be exposed to allergens such as Soy, Wheat, Tree Nuts, Milk/Dairy, eggs, etc.

Company DescriptionLocally Owned, Locally Operated.

FasTemps was founded in 1997 in Ypsilanti, Michigan by Karl O and Tim H. Clients immediately responded to their sincerity and genuine interest in understanding the needs of their clients. As a result of customer demand, FasTemps now offers the same excellent service across southern Michigan with offices in Jackson, Lansing, and Ypsilanti. In 2001, FasTemps was awarded the prestigious Strategic Supplier contract for staffing at the University of Michigan and the Health System. In 2005, FasTemps began operations in southern California, currently with offices in Ontario and Los Angeles. The Outstanding Achievement Award for the Michigan area was given to FasTemps in 2012 by the Small Business Administration. Through their 20-year journey in the world of staffing, Tim and Karl have maintained an uncompromising commitment to the honest, sincere and genuine ideals which propelled their launch into business in 1997.Company DescriptionLocally Owned, Locally Operated.\r
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FasTemps was founded in 1997 in Ypsilanti, Michigan by Karl O and Tim H. Clients immediately responded to their sincerity and genuine interest in understanding the needs of their clients. As a result of customer demand, FasTemps now offers the same excellent service across southern Michigan with offices in Jackson, Lansing, and Ypsilanti. In 2001, FasTemps was awarded the prestigious Strategic Supplier contract for staffing at the University of Michigan and the Health System. In 2005, FasTemps began operations in southern California, currently with offices in Ontario and Los Angeles. The Outstanding Achievement Award for the Michigan area was given to FasTemps in 2012 by the Small Business Administration. Through their 20-year journey in the world of staffing, Tim and Karl have maintained an uncompromising commitment to the honest, sincere and genuine ideals which propelled their launch into business in 1997.