Lab Support Specialist

3 weeks ago

Gaithersburg, United States Connexion Systems & Engineering, Inc. Full time
Job DescriptionJob Description

Title: Laboratory Support Specialist
Hiring Organization: Connexion Systems & Engineering

Compensation, Benefits, and Employment Type

  • Pay rate: $25-$27.50/hr
  • Job Location: Gaithersburg, MD
  • Schedule: M-F, 8am – 5pm
  • Job#: bh16699


Description:
Enhance the Customer Experience:

  • To be the first line of support for the scientific community; reporting any concerns and ensuring these are closed out in a timely fashion, i.e., acting as a single point of contact and helping ensure minimal disruption.
  • Meet regularly with laboratory service providers to ensure open lines of communication.
  • Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
  • To be the point of contact for equipment maintenance in liaison with team and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and/or repair.
  • Support decommissioning of old instruments and related documentation
  • Assist in the onboarding of new instruments, coordinating with applicable parties to ensure timely installation
  • Be involved in improvement work linked to the assignment.
  • Perform other tasks as needed.
  • Execution of regular inventory activities utilizing asset management tracking tools


Support your Team:

  • To work with Customer and internal staff to ensure quality and compliance within the laboratory.
  • To work with internal and customer staff to help maintain lab documentation and coordinate archiving.
  • To provide timely communication to lab users on impact of any site service work.
  • This role will work closely with other teams to seamlessly deliver lab support services.
  • May be required to cross-train and back-up other lab support areas.


Interaction level with Management/Team Members:

  • Daily


Must Haves:

  • High School Diploma Required
  • Strong verbal communication skills.
  • Strong team player with experience in a high-quality customer service operation.
  • Able to complete relevant paperwork according to principles of Good Documentation Practice.


Additional Requirements:

  • Experience within the pharmaceutical industry is desirable but not required.
  • Understanding of chemicals and safe handling (desirable
Company DescriptionConnexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.Company DescriptionConnexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.

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