Appointment Clerk

Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100+ trucks, and offer multiple sites with cooler, and air-conditioned storage, distribution, and cross-docking services. We operate refrigerated and non-refrigerated warehouses for storage needs but also Value-Added Services such as specialty packing, kitting and fulfillment needs. We work with some of the household names that your family puts on the dinner table every night. It’s an important job, one that makes a difference in your community. This is the first step in launching your career with a family-run company that cares about you, your family and your success. We encourage our employees to learn and grow with us, while enjoying the friendly culture and great benefits that come with the MRS experience.

General Position Overview:

The Appointment Clerk will be primarily responsible for scheduling pick-up and delivery appointments. This position will create and maintain third party partner deliveries and communicate information internally. The Appointment Clerk will provide administrative support by performing general clerical duties (i.e. filing, keying, emailing, maintaining appointment inbox, tracking late arrivals/departures) while exemplifying our MIDWEST Values.

At Midwest Refrigerated Services, we are driven by our Midwest Values of:

• Modesty
• Integrity
• Dependability
• Work Ethic
• Efficiency
• Safety
• Trust

It is the expectation that all employees exemplify these values.

General Accountabilities include:

• Schedule pick-up and delivery appointments and enter into systems
• Update customer portals with appointment, arrival & departure, and accessorial information
• Assist with rescheduling appointments as needed
• Create and maintain partner deliveries and communicate to the team
• Flexibility in roles based on current business needs

Skills Required:

• Excellent communication skills, written and verbal
• Ability to work in and learn online scheduling portals
• Ability to work in a fast-paced environment
• Decision making & problem-solving skills
• Willing and able to learn technology

Prerequisites:

• Industry experience (2 years preferred)
• Strong computer skills (Microsoft Office Suite)
• Familiarity with scheduling appointments

Performance Measurements:

• Number of appointments scheduled per day
• Timeliness of appointments entered in to TMS
• Updating customer portals per customer required timelines
• Display of MIDWEST Values