Patient Services Coordinator
2 weeks ago
Job Title: Patient Services Coordinator
Location: Seattle, WA (onsite)
Contract Duration: 26 weeks (Possibility of extension/being permanent)
Pay rate: $ 22.86 an hour
Benefits: 401(k), Medical, Dental, and Vision coverage
Work Hours: Day 5x8-Hour (08:00 - 4:30)
Unit - FH Medical Oncology Clinic (PSC)
Description:
- Schedules appointments as directed. Makes schedule adjustments as necessitated by the patient’s condition.
- Coordinates clinic schedule to determine availability for appointments.
- Uses SMC and SCI computer systems efficiently and effectively. Able to learn new computer applications as they evolve.
- Coordinates with other departments involved in patient appointments and care, such as transportation and interpreter services.
- Contacts patients regarding appointments or changes in appointments, as needed. May perform discharge follow-up phone calls, as necessary.
- Schedules inpatient admissions when requested.
- Acts as a courier between various departments for delivery and pick-up of confidential patient material.
- Completes initial prospectus on newly referred patients and distributes to the appropriate individuals. Obtains pertinent records/films in preparation for the first visit.
- Acquires outside records to submit for review.
- Registers and consents patients, ensuring the completion of required forms, if necessary, at the clinic site. Scans registration materials at patient check-in. Collects insurance co-pays as required by clinic site.
- Requests patient records as needed and scans them into the electronic medical record in a timely manner.
- Supports office flow by distributing clinic mail and faxes to appropriate individuals and maintaining inventory of office and other supplies. Provides maintenance of office equipment.
- Documents complete and accurate information in the electronic medical record when appropriate. Scans patient medical records into electronic medical records.
- Answers multiple practice phone lines and triages calls demonstrating, a) decision-making ability regarding appropriate routing of calls, b) ability to manage other multiple interruptions, and c) ability to maintain a helpful and responsive demeanor.
- Uses paging systems effectively: initiates pages for staff and notifies appropriate staff when page/call is returned. • Accurately communicates pertinent patient information assuring safe patient care outcomes to the appropriate caregiver.
- Acts as a patient advocate for inappropriate clinic functions.
- Assists in problem-solving around patient flow issues (e.g. wait time concerns).
- Identifies special needs of patients (e.g. need for an interpreter, too ill to wait at the front desk) and communicates appropriately to unit staff.
- Demonstrates comprehensive understanding of the New Patient process at the SCI. Exhibits exceptional compassion and sensitivity unique to the oncology patient and the Oncology experience. Provides patients and families with information on oncology support services offered at the SCI.
- Verifies patient insurance coverage utilizing computer applications and documenting in electronic medical records. Obtains referrals/authorizations for services per insurance requirements.
- Assists in resolving billing issues for patients and/or directs patients to the appropriate personnel. Reconciles charge tickets against the current schedule on a daily basis as determined by the clinic administrator.
- Functions as an essential member of the Medical Oncology/Radiation Oncology Team.
- Accepts responsibility for all aspects of the position. Establishes and adjusts priorities based on patient acuity and changing clinical situations.
- Provides backup to other clinic or reception staff if necessary or if requested.
- Organizes work to perform multiple functions concurrently, demonstrating the ability to respond appropriately to multiple requests from staff, patients, physicians, etc.
- Recognizes and responds to patient, facility, and environmental emergencies. Acts as a resource during emergencies.
- Demonstrates support for the Cancer Institute's goals and programs.
- Participates in other duties as requested by the Manager, supervisors, or charges, and remains flexible at all
TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.
We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.
We also have national recruiting centers that service our enterprise and MSP/VMS clients. We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries.
The company’s talented Recruiters and HR Specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing.
We look forward to our partnership with youCompany DescriptionOverview\r
\r
TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. \r
\r
We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. \r
\r
We also have national recruiting centers that service our enterprise and MSP/VMS clients. We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries. \r
\r
The company’s talented Recruiters and HR Specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing. \r
\r
We look forward to our partnership with you
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