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Operations Manager

4 months ago

Charleston, United States Professional Delivery Providers LLC Full time
Job DescriptionJob Description

About Professional Delivery Providers, LLC:

Since our founding, Professional Delivery Providers LLC has been known for quality services, exceptional efficiency, and the highest level of professionalism. No matter what service you are looking for, we guarantee to not only meet, but exceed your expectations and ensure your full satisfaction.

Using our many years of experience with logistics and last mile delivery, our Leadership team is up for every job. Managing projects with the skill and experience our clients have come to expect. We want our customers to be satisfied with our work, which is why we provide open communication channels throughout the duration of each and all deliveries. We take much pride in keeping the integrity of Professional Delivery Providers LLC, being fast and efficient without sacrificing quality.

MAJOR DUTIES AND RESPONSIBILITIES:

  • Ensure all policies, processes, and procedures are done to Professional Delivery Providers guidelines & expectations.

  • Manage the Field Managers daily tasks and support each market with daily communication.

  • Managing the relationship with Client Management and addressing any concerns or opportunity in the Market.

  • Monitoring region’s weekly Invoice

  • Manage region’s Contractor settlements, create weekly settlement and audit for accuracy.

  • Managing regional productivity. Including seasonal fluctuation planning on volume.

  • Manage Contractor Recruiting, including managing Field Manager onboarding goals for seasonal planning

  • Managing within budgeted split

  • Review monthly regional P&L and overall financials

  • Managing all emails/calls and assist customer service with customer escalations

  • Manage regional QBR metrics with internal and external individuals, including daily, weekly and monthly reports.

  • Review claims metrics to assure timeline, process compliance and trends are monitored and met.

  • Manage Contractor equipment and uniform compliance

  • Recruit, onboard and train new Field Management

  • Maintain Fleet compliance (where applicable).

MINOR DUTIES AND RESPONSIBILITIES:

  • Monthly Contractor Stand up’s or Tailgate meeting

  • Assist the stores with any questions/concerns. Help support management team with delivery process.

  • Provide action plan regarding continuous improvement for KPI metrics, financial control, strong client relations, and great customer service.

  • Managing and reporting all Client escalations and communicating them to the proper leadership.

  • Audit Field Manager Store and Field Reports metrics

  • Assist with Client training and SOW compliance.