NOC Technician

1 month ago

Silver Spring, United States ALTA IT Services Full time
Job DescriptionJob Description

NOC Technician 
ONSITE in Silver Spring, MD
US citizenship required per government contract
Must be able to obtain a Public Trust clearance

$65,000 plus benefits 

 

Please note that new hires’ hours will be Monday – Friday, 8:00 AM – 4:30 PM ET until they have full access to tools and are completed training / are ready for independent shift work.
The shifts are:
Sunday – Wednesday 6am-2pm, 12pm-10pm, and 10pm-6am  
and
Wednesday – Saturday 6am-2pm, 12pm-10pm, and 10pm-6am

 

Required Experience/Skills:
•    1-3 years of NOC experience
•    Knowledge of network technologies, connectivity, protocols, and security.
•    Cisco networking skills
•    SolarWinds
•    ServiceNow or other ticketing systems
•    Ability to concurrently manage multiple tasks
•    Strong troubleshooting skills.

 

Responsibilities:
•    Provide 24x7x365 coverage and support at the FDA White Oak Campus.
•    Monitor, investigate, troubleshoot, and triage production and non-production software, applications, services and network issues.

 

Preferred:
•    CCNA
•    CompTIA
•    Knowledge of network technologies, connectivity, protocols, and security

 

Other Requirements:
•    Candidates must be US Citizens
•    Candidates must have resided in the United States for the past 5 years
•    Candidates must not have traveled outside of the United States for a combined total of 6 moths or greater in the past 5 years
 

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