Builder Sales Support Admin

2 weeks ago

Kansas City, United States Safe Haven Security Full time
Job DescriptionJob Description

At Safe Haven Security, we are more than just a home security company We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.

Position Summary

Safe Haven Security is seeking a Builder Sales Support Admin (BSS Admin) to join our organization. As a BSS Admin, you will play a crucial role in supporting the division’s sales through handling call traffic and managing the resolution and maintenance of finalized customer accounts. This role is 100% remote, and its primary duties will include managing inbound calls from our Builder customers and managing reports, tickets, voicemails, and cancellations for the Builder Concierge Sales team.

In this role you will:

  • Engage with customers to facilitate the maintenance of accounts and guiding call traffic
  • Maintain a streamlined workflow for managing tickets, voicemails, reports, and call queues
  • Serve as an authentic voice to help resolve our customers’ needs

To be successful in this role, you should have:

  • Exceptional communication and de-escalation skills
  • Proven ability to work independently in a remote environment
  • Proficiency in Microsoft Office Suite
  • Self-motivated and a dedicated and disciplined mindset
  • Proficiency in working independently as well as collaboratively within a team
  • Proven ability to stay organized

What Safe Haven requires in a candidate:

  • High School diploma or equivalent
  • Prior customer-facing experience

Safe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company DescriptionSafe Haven Security Services LLC, ADT’s #1 Authorized Dealer, the nation’s leader for ADT-monitored smart home and security services. Headquartered in North Kansas City, Missouri we have over 2,500 employees in 110 metro areas in 43 states.

Safe Haven’s core business, smart home security, helps homeowners protect their home and family while making life easier with today’s most innovative smart home technology. Safe Haven also provides Solar and internet solutions to our 1,000,000+ customers nationwide.

Safe Haven Security is proud to be an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristics protected by state, federal, or local law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.Company DescriptionSafe Haven Security Services LLC, ADT’s #1 Authorized Dealer, the nation’s leader for ADT-monitored smart home and security services. Headquartered in North Kansas City, Missouri we have over 2,500 employees in 110 metro areas in 43 states. \r
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Safe Haven’s core business, smart home security, helps homeowners protect their home and family while making life easier with today’s most innovative smart home technology. Safe Haven also provides Solar and internet solutions to our 1,000,000+ customers nationwide. \r
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Safe Haven Security is proud to be an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristics protected by state, federal, or local law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.

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