Field Technician

3 weeks ago

Tarrytown, United States ThreePDS Inc. Recruiting, Staffing, and Consulting Full time
Job DescriptionJob Description

HOT OPPORTUNITY - Field Technician 3 - Tarrytown, NY
Pay: $20-25 - Based on Experience 

Job Details:

  • Title: Field Engineer/Technician 3
  • Location: Tarrytown, NY
  • Position Type: Contract 
  • Shift: 10am to 7pm / 40 hours per week
  • Driving or Non-Driving? Non-Driving


Role Description:

  • As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician.
  • You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
  • You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
  • Your assignments will range in complexity from troubleshooting and repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Required/Preferred Skills: 

  • 2-3 years of technical experience:
    • Desktop/Laptop Repair
    • Server 
  • Strong customer service skills preferred
  • Must be able to pass drug and background screen

Responsibilities:

  • Provides support for software, hardware and networking support for desktops, laptops and servers
  • Provides maintenance and support on legacy products
  • Supports Core, server products
  • Performs disk replacement on enterprise storage products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Supports network products from operational and maintenance perspectives
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs, networks, servers and client approved applications
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensures customer satisfaction throughout the service delivery transaction.
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system


 

Company DescriptionAt ThreePDS, our mission is to provide the highest quality staffing solutions on contract and/or permanent basis within the framework of a highly personalized and transparent approach. We Partner with Clients and Candidates alike to provide the highest level of service to achieve a common goal.Company DescriptionAt ThreePDS, our mission is to provide the highest quality staffing solutions on contract and/or permanent basis within the framework of a highly personalized and transparent approach. We Partner with Clients and Candidates alike to provide the highest level of service to achieve a common goal.

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