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IT Specialist
3 months ago
Responsibilities
- Provide dedicated Tier 2 Functional Customer Support that shall liaise between current Cadet Command 6th Brigade headquarters, G6 Directorate, other field offices, and service providers and provide onsite, remotely, over the phone and/or via email Tier 2 Application helpdesk support for all current and future Cadet Command applications.
- Provide technical analysis of Information Technology (IT) Purchase Requests.
- Support technical analyses of current and future Information Technology (IT) Purchase Requests to ensure compatibility with established government specifications.
- Monitor support ticketing and reporting systems; report trends of degraded services and support to brigade IT leadership and G6 leadership.
- Support the analysis of the IT/IM architecture impacting dynamic network access and services to USACC soldiers, civilians, contractors, and partners at all USACC locations.
- Conduct analysis, refinement and modernization of USACC IT/IM system(s) that support Command and Control, education/training, and distribution and delivery.
- User Account management.
- Brigade classroom and conference room support.
- Monitoring and tracking C4IM training and compliance.
- Update and maintain software application roles and account access.
- Coordination of actions to resolve cyber‐attacks/incidents on command assets with external and subordinate organizations.
Basic Qualifications:
- Must be a United States (US) Citizen.
- Must be able to pass a comprehensive background check, inclusive of drug screening.
- Must reside within a commutable distance of Hunter Army Airfield in Savannah, GA to work onsite full time.
- Must have and maintain at least one of the following certifications to meet DoD 8570 IAT Level II requirements: Security+ CE, CCNA Security, CySA+, GICSP, GSEC, CND, or SSCP.
- Bachelor's Degree or One to two+ years of experience in a related field may be substituted for the degree.
- Must be willing to travel if/when needed to other customer locations within the United States (U.S.) and to U.S. territories (approximately 10%).
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