Inside Sales

3 weeks ago

Camden, United States Viking Inc Full time
Job DescriptionJob DescriptionIMMEDIATE SUPERVISOR: Store Manager

BASIC FUNCTION: responsible for representing the company in developing excellent customer relationships with all existing and potential customers through informative, efficient and friendly service.

RESPONSIBILITIES (other duties may be assigned as needed):

  • Process customer orders in person or on phone
  • Assist customers with their products in store & yard
  • Follow up on quotes, outstanding orders, etc
  • Provide a high level of customer service to ensure clients complete satisfaction
  • Develop relationships with customers responding to their questions efficiently and courteously
  • Efficient communication with dispatcher coordinating delivery requests to ensure efficiency and customer satisfaction
  • Discussing features and benefits of products and services
  • Determining customers’ needs and recommending appropriate products and solutions, up-selling additional products and supplies for each job
  • Answering incoming phone calls and emails to assist customers in a timely manner
  • Accepting payment and applying it to the appropriate customer account

SKILLS, KNOWLEDGE & ABILITIES:

  • Ability to read, write, and speak in English
  • Able to complete basic math and measurement skills
  • Proficient with Microsoft Office products
  • Building material knowledge and or experience, preferred
  • Detail oriented
  • To be self-motivated and have a strong work ethic
  • Ability to work independently and within a team setting
  • Communication (verbal communication, persuasive impact, listening, written communication)

PHYSICAL DEMANDS

  • Ability to lift, carry, and otherwise transport work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs
  • Ability to stand and sit, climb or balance, and stoop, kneel, crouch, or crawl.
  • Manual dexterity.
  • Ability to talk and hear.

Store Hours: Monday - Saturday 7:00A - 5:00pm, Part or Full Time Available

**This is not a remote work position**
20-45+

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