ServiceNow ITSM developer

4 weeks ago

Los Angeles, United States ConglomerateIT LLC Full time
Job DescriptionJob Description

Job Overview:

Our client is seeking a ServiceNow ITSM Developer to join their team for the implementation of IT Service Management (ITSM). The role involves expanding from the already implemented ServiceNow CSM module to include ITSM for managing IT services. This includes setting up and configuring ServiceNow ITSM, and migrating elements such as user access, templates, workflows, and the service catalog from an existing ITSM system. The outcome of this solicitation will lead to awarding a work order to the most suitable proposer, which will require one or more hybrid resources.

Required Skills:

  • ServiceNow Certified Implementation Specialist in ITSM
  • Minimum of three years of hands-on experience in implementing and configuring ServiceNow ITSM, including participation in at least one full-cycle implementation.

Desired Qualifications:

  • Proficiency in JavaScript
  • Familiarity with UI, SQL, HTML, and CSS
  • Understanding of XML and structural programming concepts
  • Knowledge of ITIL processes
  • Experience in developing reports within ServiceNow
  • Expertise in ServiceNow Playbook development
  • Experience in data exchange between ServiceNow and other systems via API (REST and SOAP)
  • Familiarity with Remedy ITSM, Microsoft PowerBI, ServiceNow CSM, and preferably ServiceNow NowAssist

Scope of Services:

  • Develop a comprehensive technical implementation and migration plan for ServiceNow ITSM
  • Install, configure, and customize the ServiceNow ITSM platform, including business rules, UI policies, workflows, and tables, to meet specified requirements
  • Migrate existing configurations, user access, service requests, incidents, work orders, and change requests to ServiceNow ITSM
  • Configure integrations between ServiceNow and other systems to ensure smooth communication and data exchange through APIs and data loads
  • Generate ITSM reports in both ServiceNow and Microsoft PowerBI
  • Review and assist with troubleshooting the current ServiceNow CSM setup
  • Analyze system performance and optimize tuning parameters or code for improved performance
  • Conduct unit tests, user acceptance tests, and stress test scenarios with technical staff
  • Implement ongoing enhancement requests

Founded in 2014, ConglomerateIT is a global leader in delivering innovative IT solutions and services. Headquartered in the USA with a presence in the UK, Canada, and India, we specialize in offering industry-leading expertise and cutting-edge products that help our clients maximize their technological investments. Our focus on best-in-class solutions, a highly knowledgeable team, and proactive talent mapping ensure we remain at the forefront of the IT industry.

ConglomerateIT is driven by our Center for Excellence and Innovation, an initiative dedicated to keeping us ahead in a rapidly evolving technology landscape. We understand that building strong relationships is key to our success, and this commitment has enabled us to partner with Fortune 500 companies and leading system integrators worldwide. Our ability to provide local talent on a global scale ensures that we can meet the contingent project requirements of our clients efficiently and effectively.

As a strategic extension of ConglomerateIT, Conglomerate Healthcare specializes in international healthcare recruitment. Leveraging our global reach and deep industry expertise, we connect healthcare organizations with top-tier talent, including Physicians, Nurses, and Medical Technicians. Our carefully curated talent pool includes Western-qualified Physicians, licensed Nurses, and highly skilled Medical Technicians who bring excellence and expertise to healthcare facilities worldwide.

Key Healthcare Services
  • Physicians Recruitment: We connect healthcare facilities with Western-qualified physicians who deliver exceptional expertise and care.
  • Nurses Recruitment: We identify and place highly qualified licensed nurses who meet the highest standards of care.
  • Medical Technician Recruitment: We provide healthcare institutions with access to certified and skilled medical technicians who support critical healthcare operations.

Conglomerate Healthcare operates as an integral part of ConglomerateIT's mission to deliver excellence across multiple sectors, further solidifying our position as a global leader in recruitment and IT solutions.

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