Director of Hospitality
2 months ago
POSITION SUMMARY: Responsible to design, implement, direct, and oversee all aspects of the Food and Beverage outlets, banquets, and the Amusement department, including, but not limited to, quality, products, services, and budget. Duties will include the hiring, training, development, deployment, and performance management of all staff in these departments.
ESSENTIAL DUTIES:
- Develops and ensures guest service standards are met or exceeded in all hospitality outlets.
- Directs, develops, and works effectively with leadership teams in all hospitality outlets.
- Oversees and approves menu items, including new offerings, for all food and beverage outlets
- Identifies marketing opportunities to promote and improve revenue in hospitality outlets.
- Coordinates and works effectively with hotel and casino operations.
- Develops and meets financial goals set forth by annual budget authorizing expenditures and allocations per approved limits.
- Interacts with guests to effectively address concerns with their hospitality experience, or if delegated, approves response and resolution.
- Develops and/or approves operational policies and procedures for the Food and Beverage and Amusement departments
- Ensures compliance with established policies regarding employment, food and beverage health codes governing preparation, cleanliness, and storage, AZ liquor licenses, sales, and protocols, licensing and certification requirements for assigned Team Members in accordance with CCCH’s policies and procedures.
- Stays current with industry trends in food and beverage safety, quality, and presentation.
· Other duties as required.
QUALIFICATIONS:
1. Education: Bachelor’s degree in hotel/restaurant management, culinary arts, or related field, required. Educational requirement may be substituted with advanced work experience.
2. Work Experience:
a. Minimum of 10 years’ management experience in F&B full-service, multi-unit, multiple quality levels including fine dining required.
b. Additional education and/or related work experience may substitute for the minimum requirements of this position.
3. Knowledge, Skills, and Abilities:
a. Excellent written and verbal communication skills and be able to effectively present to small and large groups.
b. Effectively lead and motivate team members (entry level to professional) in various departments in fast-paced, high-volume business while maintaining professional composure.
c. Excellent organizational and planning skills and be able to manage projects from beginning to completion.
d. Proficiency in English (reading, writing, and speaking). Fluency in Spanish is preferred but not required.
e. Able to read, analyze, and interpret complex documents and reports (budgets, P&L, operating, maintenance, policies, and procedures) and be able to effectively identify problems with suggestions for improvement.
f. Computer literate with Microsoft Office products and other point of sale systems.
4. Professional Licenses & Certifications Requirements:
a. Have or be able to obtain upon hire valid food handlers, Title 4 management, and Alcohol Awareness certifications.
5. Be at least 18 years of age.
6. Able to demonstrate eligibility to work in the U.S.
7. Participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.
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