Product Support Specialist

3 weeks ago

Raleigh, United States Cayuse Full time
Job DescriptionJob Description

The exciting world of scientific research is fueled by people with a passion for solving complex problems. At Cayuse, we are committed to our customers' success by empowering organizations to conduct globally connected research that advances their impact on science, discovery and society. We build on that commitment with proven, integrated and easy-to-use technology that delivers exceptional value, and world class service and support that accelerates outcomes.

But we are more than just an empowering platform powered by advanced technologies. We are a collaboration of exceptional, highly skilled people with multi-disciplinary expertise, and are building our team to support our ambitious growth plans. Cayuse's foundational strength comes from our customer and employee focused values and commitment to industry-leading solutions. It's an exciting time to become a key member of our growing team.

Our Technical Product Support team is an escalation team to our earlier stages of support. We are responsible for providing in-depth, product-level support to our users when they're facing issues with our product.

We are seeking an energetic person to help us continue to serve and delight our current and expanding customer base. If you love helping people, have strong communication skills, enjoy problem-solving, and work well in a fast-paced environment, you could be a great fit for our team

Responsibilities

  • Interact with clients to gather information and revolve support related questions
  • Handle inbound phone calls from clients in a professional manner
  • Respond to tickets via email
  • Ensure timely responses to client inquiries
  • Create client facing and internal documentation
  • Diagnose and report defects to development
  • Meet SLA and customer satisfaction goals
  • Escalate problem tickets appropriately
  • Continued learning on new products and features
  • Attend daily support stand ups
  • Assist other departments as a subject matter expert
  • Provide feedback on new features
  • Work on special projects as assigned by your manager
  • Resolve client questions while meeting the goals set by your manager
  • Adding or correcting documentation around product usage
  • Maintaining your personal backlog while meeting company objectives

Skills and Requirements

  • Strong professional communication via phone and email
  • Troubleshooting and Testing
  • Understanding of SaaS business model
  • Working knowledge of computer systems and software
  • Developing training materials
  • Zendesk
  • Jira
  • Google Suite
  • 2+ years experience as a Product Support Specialist
  • Resides in Eastern Timezone

Benefits

  • Competitive Medial Benefits (PPO + HSA available)
  • Vision, Dental, Short-Term Disability fully covered by Cayuse
  • Unlimited PTO + Holidays + Flexible Work Schedule
  • Remote Work Stipend
  • Equal Paid Parental Leave
  • 401k with Employer Matching
  • Quarterly Wellness Reimbursement
  • Remote Work Environment, supporting the Ultimate Employee Experience

Cayuse does not accept agency resumes. Please do not forward resumes to our jobs alias or any Cayuse employees. Cayuse is not responsible for any fees related to unsolicited resumes.

Our culture is one of inclusion and belonging where everyone feels respected, treated justly, supported and nourished. We all share responsibility for creating and sustaining a work environment where differences are celebrated and we are empowered to strive for excellence. We're proud to be an equal opportunity employer and actively seek to recruit, develop, and retain a diverse and talented workforce.

  • Product Support Specialist

    7 days ago

    Raleigh, United States AdvisorEngine Full time

    **Product Support Specialist** * Raleigh, NC * Full-Time * Client Success * Product Support Specialist **Who Is AdvisorEngine:** We believe that the future of financial advice is personal, scientific, and beautiful these three ideals drive everything that we do. AdvisorEngine is a leading wealth management fintech platform that creates a unified...

  • Product Support Specialist

    2 days ago

    Raleigh, United States Templeton Asian Growth Fund, S.A. de C.V. SIRV Full time

    Product Support Specialist page is loaded **Product Support Specialist** **Product Support Specialist** locationsRaleigh, North Carolina, United States of America time typeFull time posted onPosted 6 Days Ago job requisition id841646 AdvisorEngine operates as an independent subsidiary of Franklin Templeton- A Global Investment company with over 12,000...

  • Product Support Specialist

    2 days ago

    Raleigh, United States Lucid Software Full time

    Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...

  • Product Specialist

    6 hours ago

    Raleigh, United States The Carolinas Center for Medical Excellence Full time

    Job DescriptionJob DescriptionProduct SpecialistRemoteWho We Are:Constellation Quality Health, formerly CCME, is a non-profit health care quality organization and QIO-like Entity certified by the Centers for Medicare & Medicaid Services (CMS) founded by physicians in 1983. Headquartered in North Carolina’s Research Triangle, we offer an array of quality...

  • Sales Support Specialist

    2 weeks ago

    Raleigh, United States First Citizens Bank Full time

    OverviewThis position supports Bank products and services in the execution of daily sales activities at an advanced level of service ability. Reviews financial information or participates in client support activities in order to identify sales opportunities for the wider business unit. Facilitates the sales process by preparing necessary documentation....

  • IT Support Specialist

    1 week ago

    Raleigh, United States Crescens Full time

    Job Title: IT Support Specialist Location: Raleigh, NC-Onsite Duration: 12 Months Note: This position will be on-site in the Raleigh, NC office. Job Description: General on-site IT support for the client.This is advanced work in providing consultation, support and/or training for technology-based systems. Employees may provide support of hardware,...

  • Product Support Sales Manager

    7 days ago

    Raleigh, United States Jordan Sitter Associates Full time

    01st May, 2024SUMMARY Responsible for the leadership and direction efforts of the Product Support Sales Representatives (PSSR) in assigned regions to provide a smooth, efficient, and profitable process of activities engaged in selling parts and labor to achieve profitable growth. Reporting to the VP of Product Support and leading a team of ~16 this position...

  • Sign Production Specialist

    1 week ago

    Raleigh, United States FASTSIGNS #110201 Full time

    FASTSIGNS #110201 is hiring for a full-time Sign Production Specialist to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holiday Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Sign Production Specialist Will: Follow a layout to place computer-cut vinyl or full-color graphic image(s) on a predetermined substrate or...

  • Sign Production Specialist

    4 weeks ago

    Raleigh, United States FASTSIGNS #110201 Full time

    Job DescriptionJob DescriptionFASTSIGNS #110201 is hiring for a full-time Sign Production Specialist to join our team!Benefits/Perks:Competitive PayPaid Vacation and HolidayPerformance BonusOngoing Training OpportunitiesA Successful FASTSIGNS Sign Production Specialist Will:Follow a layout to place computer-cut vinyl or full-color graphic image(s) on a...

  • Sign Production Specialist

    7 hours ago

    Raleigh, United States FastSigns Full time

    FASTSIGNS #110201 is hiring for a full-time Sign Production Specialist to join our team!Benefits/Perks:Competitive PayPaid Vacation and Holiday Performance Bonus Ongoing Training OpportunitiesA Successful FASTSIGNS Sign Production Specialist Will:Follow a layout to place computer-cut vinyl or full-color graphic image(s) on a predetermined substrate or...

  • IT Support Specialist

    7 days ago

    Raleigh, United States IXL Full time

    IXL Learning, a leading EdTech company with products used by 15 million students worldwide, is seeking an up-and-coming IT professional to join our team. As an IT Support Specialist, you will join a team focused on making the lives of our coworkers easier by providing them with the technology they need to do their jobs. You'll troubleshoot laptop issues, be...

  • Tech Support Specialist

    12 hours ago

    Raleigh, United States Prometheus Group Full time

    **Tech Support Specialist** **** Raleigh, NC 1 week agoApply Now Sign in to save **Tech Support Specialist** at **Prometheus Group**.**Company Overview:** Work Hard. Play Hard. Prometheus Group is a team made up of self-starters a culture centered on being resourceful, accountable, and results-focused. At the heart of all we do is our drive and dedication to...

  • Sign Production Specialist

    3 weeks ago

    Raleigh, United States FASTSIGNS #110201 Full time

    FASTSIGNS #110201 is hiring for a full-time Sign Production Specialist to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holiday Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Sign Production Specialist Will: Follow a layout to place computer-cut vinyl or full-color graphic image(s) on a predetermined substrate or...

  • Sign Production Specialist

    1 week ago

    Raleigh, North Carolina, United States FASTSIGNS #110201 Full time

    FASTSIGNS #110201 is hiring for a full-time Sign Production Specialist to join our teamBenefits/Perks:Competitive PayPaid Vacation and HolidayPerformance BonusOngoing Training OpportunitiesA Successful FASTSIGNS Sign Production Specialist Will:Follow a layout to place computer-cut vinyl or full-color graphic image(s) on a predetermined substrate or...

  • Client Support Specialist

    4 weeks ago

    Raleigh, United States timerack Full time

    Timerack is looking for an Client Support Specialist. This role is critical to the success of the client and the company. This role is responsible for providing awesome customer service and technical prowess to insure customer satisfaction and retention. This is a critical thinking, problem solving role. The ideal candidate is passionate about software and...

  • Senior IT Support Specialist

    2 days ago

    Raleigh, United States Moffatt And Nichol Full time

    Moffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for a Senior IT Support Specialist to join our East Coast division. The Senior IT Support Specialist provides advanced computer related support to Moffatt & Nichol employees in all...

  • IT Support Specialist

    1 month ago

    Raleigh, United States JSM Consulting Full time

    Position IT Support Specialist Location Raleigh North Carolina***All work must be completed on-site. No remote work will be allowed. ***Candidates are expected to work onsite in Buncombe County NC with regular travel to the surrounding counties in support of NCAOC Courthouses and offices. ***Overnight travel may be requiredJob Duties Active Directory -...

  • IT Support Specialist

    1 month ago

    Raleigh, North Carolina, United States JSM Consulting Full time

    Position IT Support Specialist Location Raleigh North CarolinaAll work must be completed on-site. No remote work will be allowed. Candidates are expected to work onsite in Buncombe County NC with regular travel to the surrounding counties in support of NCAOC Courthouses and offices. ***Overnight travel may be requiredJob Duties Active Directory - Desired...

  • IT Support Specialist

    3 days ago

    Raleigh, United States Linder Industrial Machinery Company Full time

    Job DescriptionJob DescriptionJob Title: IT Support SpecialistReports To: IT ManagerResponsibilities and Essential Functions:Provide prompt and accurate technical support, ensuring a high level of customer satisfactionPerform deskside and remote Windows 10 workstation support in a networked office environmentSupport MS Office 365 and Outlook configuration...

  • IT Support Specialist

    6 days ago

    Raleigh, United States Linder Industrial Machinery Company Full time

    Job DescriptionJob DescriptionJob Title: IT Support SpecialistReports To: IT ManagerResponsibilities and Essential Functions:Provide prompt and accurate technical support, ensuring a high level of customer satisfactionPerform deskside and remote Windows 10 workstation support in a networked office environmentSupport MS Office 365 and Outlook configuration...