HCV Support Coordintor

Make a difference in our community and join the Sarasota Housing Authority (SHA) Team

Since 1938, Sarasota Housing Authority (SHA) has been committed to providing quality affordable housing to enhance the lives of our residents and promote their independence. Our professional team members provide housing assistance to over 2,000 low-income families in Sarasota. In addition to affordable housing, SHA endeavors to help our families access appropriate services to improve their lives and is an award-winning industry leader in early childhood education. SHA is also a HUD High Performer in every category, for several years running. For more information on SHA, visit www.sarasotahousing.org

SHA is committed to providing our team members with a flexible work-life balance that increases their quality of life and well-being.

Become part of the SHA team and enjoy:

• A four-day (40-hour) condensed work week, Monday-Thursday schedule.
• Generous paid time off program.
• Thirteen paid holidays annually.
• 100% Company paid medical, dental, and vision for employee only, starting on day one
• Employer Match Deferred Compensation Plan of 100% of deferrals up to 5.4% of pay; if deferrals are 5.5% of pay or more, the match will be 7.5% of pay.
• A commitment to team member professional development, training, or continuing education subject to CEO approval.

What We Are Looking For:

The SHA team is seeking a dedicated HCV Support Coordinator to provide exemplary customer service and support to clients participating in the Housing Choice Voucher (HCV) program. This versatile role assists voucher holders and participating families in securing suitable housing, ensuring compliance with program guidelines, and facilitating access to necessary social services. The coordinator plays a pivotal role in maintaining client satisfaction, helping clients navigate the program’s requirements, resolving issues promptly, and contributing to housing assistance operations' overall efficiency and effectiveness.

The ideal candidate for the HCV Support Coordinator position will demonstrate a strong commitment to providing exemplary customer service and support to clients participating in the Housing Choice Voucher (HCV) program. They should possess exceptional interpersonal and communication skills, enabling them to effectively assist voucher holders and participating families in securing suitable housing while ensuring compliance with program guidelines. This candidate will have a proven track record of facilitating access to necessary social services, resolving client issues promptly, and maintaining high levels of client satisfaction. Their versatility and proactive approach will contribute significantly to the overall efficiency and effectiveness of housing assistance operations. Furthermore, the preferred candidate will exhibit excellent problem-solving abilities, a thorough understanding of HCV program requirements, and the capacity to work collaboratively with clients and colleagues to achieve positive outcomes.

What You Need:

• Understanding Housing Choice Voucher (HCV) program regulations, policies, and procedures, including rent reasonableness guidelines, income verification processes, and fair housing laws.
• Ability to provide exceptional customer service, respond promptly to inquiries and concerns, and maintain professional communication with clients and stakeholders.
• Proficiency in researching, analyzing information, and providing effective solutions to client issues and program-related challenges.
• Experience in maintaining accurate and organized documentation, including client records, digital files, and program reports.
• Familiarity with social services resources and agencies, ability to provide
• Excellent verbal and written communication skills to explain procedures, policies, and regulations.
• Strong organizational skills to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment.
• Proficiency in using computer software such as Microsoft Office Suite (Word, Excel, Outlook) and database systems for data entry, management, and reporting.
• Adherence to ethical standards, confidentiality requirements, and compliance with program regulations and organizational policies.
• Ability to work collaboratively with colleagues, supervisors, housing providers, and community stakeholders to achieve program goals and enhance client outcomes.
• Sensitivity and respect for diverse cultures, backgrounds, and perspectives, and ability to work effectively with individuals from diverse socioeconomic and ethnic backgrounds.
• Flexibility and willingness to adapt to changing priorities, new initiatives, and evolving program requirements in housing assistance.
• This position requires a valid Florida driver’s license, the ability to pass an FBI background check, and the ability to be eligible for coverage under Authority fleet auto insurance.

If you are interested in joining the SHA team and contributing to our continued efforts to provide quality affordable housing to enhance the lives of our residents and promote their independence, Please Apply Now.