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Foster Care Coordinator

3 months ago

Fairport, United States The Humane Society of Rochester and Monroe Co Full time
Job DescriptionJob DescriptionDescription:

Lollypop Farm, the Humane Society of Greater Rochester, has been helping animals and people since 1873. Together with our community, we better the lives of animals through justice, prevention, and life-saving care. Our organization cares for thousands of animals each year—saving animals from abuse and suffering, sending homeless pets to new homes, connecting pet owners with resources to keep their pets, and sharing information on how to help animals every day.


The Foster Care Coordinator carries out the mission of Lollypop Farm through the coordination and support of dedicated volunteer Foster Care volunteers and the animals in their care. This position ensures the timely placement of animals into foster care and, using best practices, innovative processes, and effective collaboration with colleagues and volunteers, provides foster pets with crucial, life-saving care.


Essential Job Duties:

· In collaboration with the Foster Care team, implements foster care program processes to meet goals and objectives

· Identifies, in collaboration with colleagues across the Operations team, animals for the Foster Care program and matches them with Foster Care volunteers

· Administers vaccinations, certain medications, and testing of Foster animals, as needed

· Provides compassionate care to all animals

· Coordinates the timely transfer of animals to foster homes and schedules ongoing care, including visits for veterinary care in the Lollypop Farm Klingenstein Veterinary Clinic

· Recruits and trains dedicated Foster Care volunteers, in collaboration with the Volunteer/Behavior/Veterinary teams, to meet the needs of foster animals who have medical or behavioral needs, neonates, long-term stays, and other at-risk animals

· Provides friendly customer service to Foster Care volunteers, responding to inquiries from foster parents in a timely manner and resolving issues as they arise. Ensures compliance of Foster Care volunteers with all policies

· Coordinate web-based adoptions for Foster Care volunteers who may adopt pets from home

· Accurately maintains all required records in the shelter’s database, as well as the SOP and records to track the care, cost, number, and type of animals in program.

· Manage inventory of foster supplies

· Work with Director of Animal Placement in preparing the annual budget for the Foster Care program

· Coordinates transfers, including out of state transports, in and out of shelter

· Maintains and builds positive relationships with rescue and animal welfare agencies

· Work with Events and Communications to create a donation drive, host events such as kitten showers, and hold rescue partner events

· Provides support to animal care and adoptions as needed

· Carries out responsibilities in accordance with the company’s policies and applicable state and federal laws

· Observes all safety rules and regulations for self and others

· Performs other duties as requested

Requirements:

Education & Experience: High School diploma or equivalent. Minimum of one-year professional experience in animal sheltering. Minimum of one-year experience in customer service. A combination of education and experience will be considered if aligned with the position.

Skills: Ability to work effectively under pressure. Strong organizational skills. Ability to plan and organize presentations and present effectively before a group or one-on-one. Ability to interpret simple instructions, short correspondences and memos. Ability to apply basic mathematical concepts. Ability to apply common sense understanding to carry out detailed and involved instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer competency in Office programs and ability to learn shelter software. Ability to operate an animal chip scanner, dishwasher, washer and dryer, medical syringes, cleaning supplies, power washer and floor machine.

Physical Demands: While performing the duties of this job, the employee is frequently required to remain in a stationary position during shift, move throughout the building and move weight up to 50 pounds. Frequently required to communicate with others. Occasionally required to move excessive weight.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.


Must Align with the Company Mission, Vision and Core Values:

Mission: Together with our community, we better the lives of animals through justice, prevention, and life-saving care.

Vision: A just and compassionate world for all animals.

Core Values: We embrace and recognize that Lollypop Farm donors are the heroes of our work – voluntarily offering time or money, no matter the amount – to support our mission. Together, our core values unify and guide us to provide the best service to the animals, our community, our organization and ourselves.

  • Compassion: We show empathy and sympathy for what people and animals are experiencing through positive and constructive actions.
  • Communication: We exchange thoughts, feelings, and ideas in pursuit of mutually-accepted goals.
  • Flexibility: We are willing and comfortable adapting to new circumstances and conditions.
  • Commitment: We are steadfast in our efforts to achieve our mission.
  • Teamwork: We collaborate and communicate to achieve common goals, understanding that the organization thrives when unified.
  • Integrity: We act with honor, fairness, and respect for animals, individuals, the organization, and our community.
  • Respect: We are considerate and professional regard for all aspects of our work.

Commitment to Diversity

At Lollypop Farm, we believe that people are our greatest strength. We are united by our mission - Together with our community, we better the lives of animals through justice, prevention, and lifesaving care. Our values inspire us to promote and support a diverse and equitable environment of mutual respect where all staff, volunteers, and community members feel a sense of inclusion and belonging.

EOE/ADA