Guest Services Supervisor

4 days ago


Sedona, United States Enchantment Group Management Company LLC Full time
Job DescriptionJob Description

Basic Function: Supervises daily functions of Guest Services agents

Work Performed:

  1. Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget
  2. Ensure consistency with proper check-in and check-out procedures by Guest Service Agents
  3. Ensure proper communication with Housekeeping and other departments
  4. Address all guest needs and requests; ensure Guest Service Agents are following through
  5. Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies
  6. Review daily emergency reports, log books, trace reports, etc.
  7. Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached
  8. Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk
  9. Maintain updated group information on resumes and in group information folders
  10. Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around
  11. Check timesheets daily and assist with payroll approval and documentation
  12. Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents
  13. Other duties as assigned

Supervision Exercised: Guest Service Agents

Supervision Received: Guest Services Manager

Responsibility & Authority:

  1. Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting
  2. Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department

Minimum Requirements:

High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills

Physical Requirements:

5% Sitting

90% Walking, standing and bending

Lifting/Carrying up to 25 lbs.

Hearing and manual dexterity

Distance vision 1-3 feet

Ability to drive golf cart as necessary



  • Sedona, United States Enchantment Group Management Company Full time

    **Basic Function**: Supervises daily functions of Guest Services agents **Work Performed**: - Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget - Ensure consistency with proper check-in and check-out procedures by Guest Service Agents - Ensure proper communication with Housekeeping and other departments -...


  • Sedona, United States Marriott Vacations Worldwide Full time

    JOB SUMMARY Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office at Hyatt Vacation Ownership might be the place for you! You will have the opportunity to welcome our Owners and...


  • Sedona, United States HV Global Group, Inc. Full time

    Hourly Rate: $21.06 JOB SUMMARY Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office at Hyatt Vacation Ownership might be the place for you! You will have the opportunity to...


  • Sedona, United States Hyatt Vacation Ownership Full time

    Hourly Rate: $21.06 JOB SUMMARY If you are interested in applying for this job, please make sure you meet the following requirements as listed below. Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented...


  • Sedona, United States Hyatt Vacation Ownership Full time

    Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. JOB SUMMARY  Do you pride yourself on your...

  • Holiday Inn Express

    3 weeks ago


    Sedona, United States Holiday Inn Full time

    Position Summary: A Guest Service Agent must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to make the guest experience memorable. Ensures the highest level of guest services are provided and that our standards are always met and maintained. Duties and Responsibilities: - Able to work a flexible...

  • Guest Services Agent

    4 weeks ago


    Sedona, United States Enchantment Group Management Company Full time

    **Overview**: Are you outgoing, energetic, passionate, and authentic? Enchantment Resort and Mii amo Spa is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best...

  • Guest Service Agent

    1 month ago


    Sedona, United States Hilton Sedona Resort at Bell Rock Full time

    DescriptionTHE BEAUTIFUL HILTON SEDONA RESORT AT BELL ROCK IS SEARCHING FOR FULL-TIME GUEST SERVICE AGENTS TO JOIN THEIR FRONT OFFICE TEAM! Located less than a mile from Bell Rock, one of the most iconic rock formations and vortex sites, Hilton Sedona offers expansive suites, private balconies/patios and fireplaces in each guest room, and a collection of...

  • Guest Service Agent

    4 weeks ago


    Sedona, Arizona, United States Hilton Full time

    THE BEAUTIFUL HILTON SEDONA RESORT AT BELL ROCK IS SEARCHING FOR FULL-TIME GUEST SERVICE AGENTS TO JOIN THEIR FRONT OFFICE TEAM Located less than a mile from Bell Rock, one of the most iconic rock formations and vortex sites, Hilton Sedona offers expansive suites, private balconies/patios and fireplaces in each guest room, and a collection of signature Red...

  • Guest Services Agent

    2 weeks ago


    Sedona, United States Enchantment Group Management Company LLC Full time

    Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come...

  • Guest Services Agent

    2 months ago


    Sedona, United States Enchantment Resort Full time

    Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come...

  • Guest Services Agent

    4 weeks ago


    Sedona, United States Enchantment Resort Full time

    Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come...

  • Guest Services Agent

    4 weeks ago


    Sedona, United States Enchantment Group Management Company LLC Full time

    Job DescriptionJob DescriptionAre you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you!At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best...


  • Sedona, United States OLS Hotels & Resorts Full time

    Job Details Job Location: The Wilde Resort and Spa - Sedona, AZ Salary Range: Undisclosed Description FRONT DESK AGENT- THE WILDE RESORT $19.50/hourly About our resort and our company: Become a part of a team that is recognized as the #1 boutique resort in Sedona and a part of a growing company called Springboard Hospitality. We are centrally located...


  • Sedona, United States Arabella Hotel Sedona Full time

    Arabella Hotel Sedona is looking for a full time Night Audit/ Front Desk Agent. Join a fun and positive work environment. We are searching for positive personality with great problem solving skills.The Guest Service Representative is responsible for promoting an atmosphere that ensures pro-active, friendly and efficient services for our Guests. The job...


  • Sedona, United States Enchantment Group Management Company LLC Full time

    **Basic Function**: Provides professional, courteous telephone and radio service to both guests and employees. **Work Performed**: 1. Answers the telephone with appropriate greetings and transfers call to correct extension. 2. Takes messages accurately and logs them in Visual One. 3. Relay pertinent messages immediately to guests or staff. 5. Relays...


  • Sedona, United States Enchantment Group Management Company LLC Full time

    Job DescriptionJob DescriptionBasic Function: Provides professional, courteous telephone and radio service to both guests and employees. Work Performed:1. Answers the telephone with appropriate greetings and transfers call to correct extension.2. Takes messages accurately and logs them in Visual One.3. Relay pertinent messages immediately to guests or staff....

  • Guest Services

    3 weeks ago


    Sedona, United States Ambiente Sedona Full time

    Discover a world class company that continually strives to provide a memorable and unique experience to every person visiting the property. Ambiente team members provide guests with exceptional service during their stay in our beautiful Landscape Hotel that is uniquely designed to blend in with the mystical red rocks of Sedona, Arizona. - Both work and...

  • Pm Supervisor

    3 weeks ago


    Sedona, United States Amara Resort and Spa Full time

    **This position is in beautiful Sedona, Arizona. Surrounded by breathtaking views of the red rocks, the Amara Resort and Spa offers majestic accommodations for travelers. A 100 room, lifestyle hotel, Amara is a destination for everyone steps away from the shops of Uptown Sedona and the sounds of the creek. Amara has been recognized as one of the Top 15...

  • Supervisor (PM)

    3 weeks ago


    Sedona, United States Amara Resort and Spa Full time

    Job DescriptionThis position is in beautiful Sedona, Arizona. Surrounded by breathtaking views of the red rocks, the Amara Resort and Spa offers majestic accommodations for travelers. A 100 room, lifestyle hotel, Amara is a destination for everyone steps away from the shops of Uptown Sedona and the sounds of the creek. Amara has been recognized as one of the...