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Call Center Specialist

2 months ago

Concord, United States Chad Love Services Full time
Job DescriptionJob Description

Are You A Fit?

Never look for a job again because we’re not a pit stop in your career – we’re the last place you’ll ever work

If you’re a hard-working professional with an inner drive to improve yourself and help others then you might be a fit for us.

You must be able to understand and are willing to follow our CODE:

  • Be Positive
  • Be the Solution
  • Be Honest
  • Be a Student
  • Be Better Than Great

As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status.

We have built the strongest team and culture you’ve ever seen where team members are deeply motivated; we care about you, your hobbies, your family and your free time and make sure that you can have that balance in your life to enjoy it all. We’re constantly expanding and creating amazing new opportunities for you. We want to help you dream big in your life and career… and we want to help you achieve it all.

We are Market Leaders in the service industry with an A+ rating by the BBB and recipient of the 2015 Thumbtack Service Award. With generations of experience delivering the highest quality service available to over 10,000 customers, Chad Love Services provides Heating, Cooling, Duct Cleaning AND SO MUCH MORE and is fully dedicated to maintaining its position as Concord’s #1 rated service company.

We are a very aggressive company with tremendous growth potential. We want only the "best of the best" who are seeking a long-term career with growth and development. That means you must be highly energetic, motivated and have a "winning mindset". As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status.

Chad Love Services delivers Service You Can Trust

***We hire veterans

Benefits Offered:

  • We pay more than most

  • Your birthday is a paid day off

  • Paid training

  • Paid holidays and vacations (after 90 days)

  • Benefits, including Medical/Dental/Vision and Life insurance

  • A clearly laid out path to building the life-long career you want to build (including paid education and tons of opportunities to advance)

  • Employee discounts

  • Workplace perks such as food/coffee/waters

  • Flexible work schedules

  • And so much more

First impressions are important.

Our Call Center Representative is on the front line of “first impressions” for Chad Love Services. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.

Responsibilities (including, not limited to):

  • Convert incoming calls and emails into customers into booked service appointments

  • Perform outbound calls with customers/ Customer sales.

  • Deliver call scripts with an authentic cadence; be clear, compelling and personable

  • Respond to customer requests, resolving issues and promoting the brand.

  • Be professional and establish the best customer relationships within the company

  • Maintain and update customer information within our system

Job Type: Full-Time

Experience:

  • Call Center: 1 year 

  • Customer Service: 2 years 

Along with the job-specific qualifications mentioned above, here are the qualities we’re looking for in our perfect candidate:

  • Experience in customer sales

  • Valid driver license

  • Clean background check

  • Develop a proven track record in customer service.

  • You understand the importance of serving others (your team members and our customers)

  • You love to challenge yourself and you want to learn, and even be cross-trained

  • IT competent

  • Highly organized with exceptional follow-through abilities

  • Strong verbal and written communications

  • Ability to build trust and demonstrate empathy

  •  Highly motivated, flexible and great attitude on life