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Leasing Representative

2 months ago

Columbia, United States Real Equity Management Full time
Job DescriptionJob Description

LEASING REPRESENTATIVE COMPENSATION; Our Leasing Representatives can make on average between $50,000 and $70,000 per year. Compensation consists of base salary plus bonus per lease/renewal signed.

THE LEASING REPRESENTATIVE POSITION: Real Equity Management is looking to hire a full-time Leasing Representative, for our non-student apartment complex Aria. You will focus heavily on leasing activities with new residents as well as working with current lease renewals. The Aria leasing office is open Mon-Fri from 9am-6pm; Sat 9am-6pm, occasional Sundays. The scheduled hours will vary between business hours, open availability needed.

THE LEASING REPRESENTATIVE RESPONSIBILITIES:

  • Responsible for the entire lease signing and renewal process from start to finish
  • Qualifies prospective residents by covering all criteria (ask questions; utilize completed guest cards, etc.).
  • Develops relationships with potential residents from first interaction through lease signing while practicing a consultative sales approach.
  • Takes charge of follow-up process for prospects that did not immediately sign a lease and successfully determines next-steps depending on situation
  • Keep meticulous notes and records of all telephone and in-person visits on guest cards and in Entrata.
  • Assists with the move-in, move-out inspection process as needed.
  • Process applications for approvals. (i.e., credit check, rental history, etc.) and submit processed applications for approval.
  • Maintains excellent working knowledge of property, amenities and community.
  • Participate in outreach marketing activities on a regular basis to obtain prospective residents.
  • Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
  • Distribute newsletters, pamphlets, flyers, etc.
  • Assist with market surveys by shopping competitive communities.
  • Assist in planning and attend resident functions to ensure event success.
  • Secure new resident's signature(s) on appropriate paperwork prior to move-in.
  • Orient new residents to the community upon move-in.
  • Distribute and follow-up on renewal notices, creating a sense of urgency to re-sign lease.
  • Assist with the move out process.
  • Complete property walks and inspections.
  • Listen to and resolve resident requests, concerns and comments.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
  • Quickly complete maintenance Service Request and inform the maintenance team.
  • Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
  • Complete other duties assigned by management.

THE LEASING REPRESENTATIVE QUALIFICATIONS:

  • PREFERRED: Bachelors degree
  • REQUIRED: Previous experience with customer service and sales or retail.
  • REQUIRED: Able to work within the leasing office hours: Mon-Sat from 9am-6pm. Some Saturday/Sunday rotations are required.
  • REQUIRED: Able to participate in weekend schedule rotation.
  • Outgoing and extroverted personality
  • Competitive, and self-motivated
  • Excellent communication skills

ABOUT OUR COMPANY: Real Equity Management (REM) is a privately owned design-build and property management firm based in Columbia, Missouri. For more than 20 years, we have fulfilled community needs by building a diverse commercial and residential real estate portfolio across the Midwest. Over the years, our portfolio has grown to include hotels, restaurants, mixed-use and market-rate communities, in addition to commercial and retail spaces. We remain focused on our plans for growth and currently have several exciting projects under construction and in queue