Technology Engineer II
1 month ago
Reporting to
Managing Director
Job Overview
The Technology Engineer provides technical services to customers that can be purchased through a defined catalog. This is a highly technical and customer-facing role. Successful candidates will have a background in collecting and interpreting customer requirements, developing solutions, and implementing solutions. Requirements are collected via email, teleconference, or a customer-facing portal. We strive to be highly transparent to our customers. You will be responsible for tracking your activities via a ticketing system to deliver a high level of service to customers.
Location
This job can be performed remotely from anywhere in the United States. Occasional travel may be required (less than 20%).
Responsibilities and Duties
• Employ deep domain expertise to implement Solutions' subscription-based services and professional services.
• Interact with customers to gather requirements, develop use cases, and implement solutions using the Cribl product suite.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Implement proactive monitoring, alerting, trend analysis and self-healing systems.
• Collaborate with Product and Support teams to plan and deploy new services.
• Develop a deep technical understanding of Solutions' managed applications, subscription-based and professional services offerings.
• Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all tickets.
Skills and Experience
You'll need to meet these requirements:
• Bachelor of Science degree in Computer Science or related field, or 5-6 years of equivalent work experience.
• Hands-on experience with Cribl Stream and Cribl Edge.
• Technical certifications in Cribl, Splunk, CrowdStrike, or various Cloud Service Providers.
• Experience with Observability principles.
• Experience with TLS and secure networking practices.
• A professional services background with demonstrable experience.
• A strong understanding of various network architectures.
• A technical writing acumen to document run books and other artifacts.
• Experience working in remote environments.
• A self-starter and strong customer relationship mindset.
• Have worked in a ticket-driven environment and capable of providing timely updates.
Any of the following is a plus:
• Hands-on experience with Cloud Service Providers (especially AWS)
• Hands-on experience with Kubernetes and containerization technologies.
• Hands-on experience with automation tools, Infrastructure as Code (IaC) like Terraform, code versioning (git), and/or DevOps principles.
• Hands-on experience with Splunk, Elastic, Syslog, CrowdStrike, or Microsoft Sentinel.
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