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ServiceNow Architect

1 month ago

Bethesda, United States LCG, Inc. Full time
Job DescriptionJob Description

Location: Bethesda, MD (Hybrid)

Required Clearance: Ability to obtain Public Trust

LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 30 years, LCG has brought digitization and innovation to the Health and Human Services (HHS) and the NIH ecosystems. We support IT organizations by bringing precision technology and operation models that achieve mission capabilities and performance success.

Position Description:

We are seeking a highly experienced ServiceNow Architect with Development Experience to lead our comprehensive ServiceNow implementation project. The ideal candidate will have extensive experience in designing, developing, and implementing ServiceNow solutions across ITSM, CMDB, ITOM, ITAM, HAM, SAM, SPM, and APM modules. This role requires a strategic thinker and technical expert who can drive the successful implementation and ongoing optimization of the ServiceNow platform.

Duties and Responsibilities:

Architecture and Design:

· Design and architect scalable, flexible, and integrated ServiceNow solutions.

· Develop a strategic roadmap for the implementation and expansion of ServiceNow modules including ITSM, CMDB, ITOM, ITAM, HAM, SAM, SPM, and APM.

· Ensure the architectural integrity and optimal performance of the ServiceNow platform.

Development and Implementation:

· Lead the development of custom applications, workflows, and integrations on the ServiceNow platform.

· Create and maintain client scripts, business rules, UI policies, and data policies.

· Oversee the development of custom widgets and pages for Service Portal using AngularJS, HTML, CSS, and JavaScript.

Project Leadership:

· Collaborate with project managers, business analysts, and stakeholders to gather requirements and define technical solutions.

· Lead the technical implementation of ServiceNow projects, ensuring timely and successful delivery.

· Provide technical guidance and mentorship to ServiceNow developers and administrators.

Integration and Automation:

· Integrate ServiceNow with other enterprise systems using REST/SOAP APIs and IntegrationHub.

· Automate business processes and workflows using ServiceNow capabilities such as Flow Designer and Orchestration.

Governance and Best Practices:

· Establish and enforce best practices for ServiceNow development, configuration, and management.

· Conduct regular reviews and audits to ensure compliance with architectural standards and organizational policies.

Documentation and Training:

· Document architectural designs, system configurations, and development processes.

· Provide training and knowledge transfer to technical teams and end-users.

Requirements:

· Bachelor’s degree in computer science, Information Technology, or a related field.

· Minimum of 7-10 years of experience in ServiceNow development and architecture.

· Extensive experience with ITSM, CMDB, ITOM, ITAM, HAM, SAM, SPM, and APM modules.

· Proficiency in JavaScript, AngularJS, HTML, CSS, and ServiceNow Glide API.

· Proven track record in leading large-scale ServiceNow implementations.

· Strong problem-solving skills and strategic thinking.

· Excellent communication, leadership, and collaboration skills.

· Required Certifications:

o ServiceNow Certified System Administrator (CSA)

o ServiceNow Certified Application Developer (CAD)

o ServiceNow Certified Implementation Specialist in one or more modules

o ServiceNow Certified Master Architect (CMA) or equivalent (preferred)

Compensation and Benefits

The projected compensation range for this position is $155,000 to $180,000 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@lcginc.com.

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or system@hirebridgemail.com emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@lcginc.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.