Implementation Engineer

3 weeks ago


Nashville, United States i3 Verticals Management Services, Inc. Full time
Job DescriptionJob Description

JOB TITLE: Implementation Engineer

FLSA STATUS: Non-Exempt

DEPARTMENT: Implementation

REPORTS TO: Assistant Director, Implementations

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: Remote

TRAVEL: NA

ESSENTIAL DUTIES & RESPONSIBILITIES:

· Conduct demonstrations and a product overview for our customers

· Interpret customer compliance requirements and business processes in sufficient detail to develop technical specifications

· Configure AVR software per design specifications

· Perform a System Study for upgrading clients to our cloud-based software

· Develop documentation and perform training for each assigned project

· Develop analytical functions such as data mapping

· Perform data entry tasks such as rate changes, adding districts, and sewer averaging

· Perform data conversion for new and existing clients

· Perform unit testing of AVR software to verify configuration per design specifications

· Support department personnel in their assigned projects

· Assist Project Managers with managing smaller ad-hoc requests and provide technical expertise as needed

· Provide support to customers until the project is fully transitioned to the Support team · Ability to multi-task and manage efforts for multiple projects simultaneously

· Communicate status of projects to clients in weekly Project Status Meetings

· Develop and maintain departmental policies and procedures

· Provide feedback and suggestions for improving existing business processes

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

· Associates Degree

· Proficient in Microsoft Word, Excel, and Outlook

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

· Bachelor’s Degree in Computer Science

· 2+ years experience in software implementation

· 2+ years experience in utility industry

· 2+ years experience in data conversion



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