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Restaurant Server

3 months ago

Northport, United States The Northport Hotel Full time
Job DescriptionJob DescriptionBenefits:
  • Opportunity for advancement

The Restaurant Server is responsible for providing attentive, courteous, and efficient service to all guests during their dining experience while maximizing revenue, adhering to a strict cash control policy, and creating memorable experiences.

QUALIFICATION STANDARDS

Education & Experience
  • Fine Dining Experience
  • Enjoys seeking out & creating memorable guest experiences.
  • Ability to engage all guests.
  • Strong Customer Service Skills.
  • Being Multilingual helpful
  • Shares the cultural belief that teamwork delivers results.
  • Wine service
  • Loves to SMILE
Physical requirements:
  • Ability to work required full-time shift.
  • Light work - Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

General Requirements
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with the Northport Hotel policies
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with the Northport Hotel standards and regulations to encourage safe alcohol service.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information
  • Must be able to handle cash and credit card transactions.
  • Must be able to work with computer software systems.
  • Must be able to show initiative, including anticipating guest or operational needs.

DUTIES & FUNCTIONS

Fundamental Requirements
  • Greet and welcome all guests approaching the bar in accordance with the Northport Hotel company standards.
  • Attend and participate in daily pre-shift meetings, noting all VIPS and special requests & discuss service enhancements.
  • Be knowledgeable about the menu and answer and explain guest questions or concerns.
  • Recommend, sell, and serve all spirits, wine, and beer according to local laws and Northport Service Standards.
  • Follow all cash handling and credit policies.
  • Be able to use Silverware POS Software.
  • Effectively manage the daily inventory and follow requisition standards
  • Willing to assist all teammates to enhance the guest experience.
  • Have knowledge of emergency fire safety procedures and assist as needed.
  • Use of table and seat numbers during service at no times will we Auction Food at the table.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Balance and prepare individual paperwork for closing of shifts according to hotel standards.
  • Maintain a clean work area.



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