Systems Engineer, Tier 3

3 weeks ago

Raleigh, United States Responsive Technology Partners Inc Full time
Job DescriptionJob Description

Company Culture:

Responsive Technology Partners is a Managed Services Provider in the IT space with locations spanning Virginia, North Carolina, Georgia, and Florida. We have been recognized for three consecutive years in Inc. Magazine's Annual Inc. 5000 list. We are looking for a very experienced Systems Engineer to join our team in Raleigh, North Carolina. The ideal candidate has a thirst for knowledge and growth, a passion for solving problems, and an unwavering ability to take initiative, needing little oversight. This role requires a candidate who can think critically, make decisions under pressure, and genuinely enjoys a challenge. The best suited candidate enjoys helping others and will embody our core values of excellence, integrity, innovation, and a servant's heart.

Job Description:

The Systems Engineer is responsible for working with clients on a day-to-day basis in a consulting and technical role. The successful candidate will take pride in making a difference in each of our customer's businesses. One of the primary responsibilities is to maintain a high utilization with the ability to transition quickly between tasks. The successful candidate will encounter multiple different IT environments and will need to be able to adapt quickly to meet the needs of the client. The right candidate should be able to maintain, monitor, deploy, document, and support each IT environment where multiple workstations and servers may exist. The person in this role will encounter issues related to hardware, software, and networking.

Job Responsibilities:

  • Serves as the escalation point for all technology support issues in the Responsive Technology Partners environment
  • Performs complex problem solving and assistance on diverse software applications and hardware systems
  • Oversees and performs the installation, configuration, and maintenance of computers, networks, workstations and/or other related equipment and devices
  • Engages in advanced troubleshooting and support of desktops, applications, and network connections
  • Performs routine backup and disaster recovery systems
  • Installs, troubleshoots, and repairs physical and virtual servers and other related equipment
  • Performs a full range of upgrades in accordance with existing network architecture

Desired Skills:

  • Microsoft Server, Exchange Hyper-V and Office 365 migration experience
  • Demonstrated experience with Windows Desktop Operating Systems including, but not limited to installation, configuration, and troubleshooting
  • Demonstrated knowledge of network concepts including TCP/IP
  • Thorough knowledge of DHCP, DNS, Active Directory, Group Policies, etc.
  • Knowledge of Backup Solutions and Connectwise are a plus
  • Microsoft and/or Cisco Certifications are a plus
  • Growing knowledge in VMware environments is a plus
  • Cisco Meraki and ASA experience a major plus

Qualifications:

  • Ability to communicate with clients in a professional manner
  • Ability to work independently and with a team
  • Ability to understand and meet customer IT goals as set by RTP and the customer
  • Ability to manage multiple work streams and prioritize correctly
  • Ability to follow written and/or verbal directions
  • Strong documentation skills are a must

Salary:

Salary dependent upon related work experience and certification(s).

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