Network/Telecom Specialist- Tier I- Onsite Role

4 weeks ago

Raleigh, United States Ark Solutions Full time
Network/Telecom Specialist- Tier I
Onsite Role

Job Description

Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLA's.

Skills Required:
1. Bachelor's degree or 3 to 5 years in Information Technology or Computer Science
2. Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
3. Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco
4. Self-motivated, enthusiastic, and able to handle multiple support cases
5. Strong writing skills to maintain organized documentation
6. Customer-oriented, and capable of providing high levels of client satisfaction
7. Collaborate and work well with others
8. Experience with VOIP technologies is a plus
9. Experience in a NOC environment is preferred.
10. Strong skills in working with clients and communication
11. Knowledge of network cabling, network classification and network topology

Skills Matrix: Skill Required / Desired Amount of Experience Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches. Required 3 Years Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco Required 3 Years Strong writing skills to maintain organized documentation Required 3 Years Knowledge of network cabling, network classification and network topology Required 3 Years Experience with VOIP technologies is a plus Highly desired 3 Years Experience in a NOC environment is preferred Highly desired 3 Years

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