GM Service Admin

We are seeking a professional & enthusiastic Full Time Service Administrator for D'Addario GMC/Buick/Cadillac. We are a family owned and operated Auto Group located in Shelton, CT.

Schedule (subject to change) 

Monday-Friday 7:45am-4:45pm and every other Saturdays 8am-4pm (or every Saturday 8am-4pm with a day off during the week)

Pay Rate: $17.00/hr.-$22.00/hr. based on experience

Looking for these skills/attributes for this role - 

• You enjoy working with people and have a passion for teamwork
• Friendly, positive attitude with high energy able to work in a fast-paced environment
• Has a strong desire for growth and passion for individual development
• Good attention to detail and constant follows up with customers and the Service Department
• Flexible and willing to support other members of the Service Team

Role Responsibilities include, but not limited to - 

• Work alongside Service Advisors and near Service Technicians in our GM Service Department 
• Answer phone calls from customers 
  • Provide customers helpful recommendations 
  • Schedule service appointments
  • Take detailed notes and strive to solve customer concerns
  • Follow up with Advisors on Customer Concerns/New Appointments 
  • Call back customers to confirm appointments
• Track rental cars and communicate with Service Manager
• Close some internal or warranty repair orders as needed
• Cover Service Cashier office 2 hours per day (and rotating Saturdays)
  • Prepare coffee at 8am for Service Lounge
  • Accept payment from Service/Parts and close repair orders/parts tickets
• Take on additional tasks as needed to support Service Advisors
  • Write RO's, sell to Customers, Grow our Brand
• Handle some clerical responsibilities for the Service Department 

Benefits You’d receive with us:

• Competitive Hourly Pay with potential for Over Time
• Medical Plan
• 401K Savings Plan
• Basic Life Insurance
• Opportunities for Advancement
• No Sundays required
• Work-Life Balance
• You would work in a clean State-of-the-art service center with the most modern equipment
• You’d be in a family-owned dealership where your good work is recognized and valued
• You’d receive training and coaching support for your continuous improvement
• Saturday lunches provide

Basic Job Requirements

• High School Diploma or equivalent
• Valid Connecticut driver’s license with a clean record
• Background check and drug screen required prior to hire
• 1-2 years’ experience in a customer service orientated environment required.
• Prior Dealership experience required