Program Administrator, CLER Operations

2 weeks ago

Chicago, United States ACGME Full time
Job DescriptionJob Description

Job Title:

Program Administrator, CLER Operations

Department:

Sponsoring Institutions and Clinical Learning Environment Programs

FLSA Status:

Non-Exempt

Reports to:

Director, CLER Site Visit Operations

The following describes the various aspects of the designated job. Some or all of these aspects may be changed over time, with or without notice, at the sole discretion of the ACGME.

Applicants must be currently authorized to work in the United States (US) on a full-time basis. The ACGME will not provide employment sponsorship for this position (e.g., H-1B Visa or other US employment authorization).

JOB OVERVIEW

Under supervision, provides support to all aspects of scheduling and organizing CLER site visits, including assisting in the selection of Sponsoring Institutions to schedule for specific weeks and scheduling CLER site visits, in coordination with designated institutional officials. Organizes and distributes materials necessary for CLER Field Representatives to complete CLER site visits.

Interfaces with CLER Field Representatives to troubleshoot problems that arise in the field. Works with CLER Field Representatives and Operations team to create efficient processes for prior to, during, and post CLER site visits.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Schedules CLER site visits for Sponsoring Institutions by interfacing with designated institutional officials, ACGME scheduling systems, and Microsoft Office products.
  • Prepares and disseminates CLER site visit materials to CLER Field Representatives.
  • Assists in the selection of Sponsoring Institutions for CLER site visits.
  • Interfaces with ACGME Accreditation Data System team to ensure online Clinical Learning Environment Review (CLER) Program system is performing as intended.
  • Troubleshoots problems in the field during CLER site visits.
  • Projects and plans out specific CLER protocols to ensure efficient scheduling processes.
  • Other duties as assigned.

SUPERVISORY RESPONSIBILITY

None

QUALIFICATIONS

Minimum

  • Two years of college education
  • Three years’ experience in administrative support requiring scheduling functions and internal and external interactions.
  • A year of experience editing code.
  • Demonstrable computer competence, with five to seven years of personal computer experience, including an advanced working knowledge of Microsoft Word, Excel and databases.
  • Demonstrated ability to conceptualize and implement computerized approaches to standardizing work.

Preferred

  • Earn college degree
  • Graduate medical education experience supporting data science.

REQUIRED KNOWLEDGE, SKILL SETS, AND ABILITIES

  • Demonstrated ability to conceptualize and manage a complex scheduling system.
  • A knowledge of basic code literacy.
  • Well-organized with evidence of effective oral communication skills.
  • Excellent written communication skills, including the ability to perform technical edits of documents for grammar, punctuation, and adherence to protocol.
  • Excellent workflow management skills in a team setting, including the ability to balance multiple priorities with specific deadlines.
  • Detail orientation with a strong demonstrated ability to maintain consistent accuracy.
  • A flexible approach to assigned tasks, and the ability to comprehend and apply highly detailed standardized procedures in the administration of ongoing projects, with minimal supervision.

WORK ENVIRONMENT/CONDITIONS

  • This position is based in a typical office environment with no specific or unusual physical or environmental demands.
  • Most of the work performed is normally done in the ACGME office and/or home office with the typical physical demands of an office environment.

The ACGME is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. The ACGME welcomes differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, gender identity, or expression status. All applicants who share this goal are encouraged to apply.

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