Program Specialist

2 weeks ago

Plymouth, United States Alliance Franchise Brands Full time
Job DescriptionJob DescriptionWe are seeking a Program Specialist who is responsible for the launch and execution of key initiatives and programs to RSVP Franchise Members to ensure consistency and participation. The RSVP Program Specialist will work closely with other team members to document processes, package materials and determine key performance metrics to assess success and adherence to program objectives.

Essential functions
  • Product Learning and Development:
    • Undergo thorough training to develop a foundational understanding of our direct mail products, including their features, benefits, and applications.
    • Participate in training sessions and workshops to enhance your knowledge of our products, industry trends, and best practices in direct mail marketing.
  • Market Research Support:
    • Assist in gathering and analyzing market research data to identify trends, customer preferences, and competitive insights to inform product development strategies.
    • Assist in monitoring key performance indicators (KPIs) related to product performance and customer satisfaction and contribute ideas for improvement.
  • Client Assistance:
    • Provide basic support to clients regarding product inquiries, troubleshooting, and general guidance on product usage under the supervision of senior team members.
    • Assist in gathering and organizing customer feedback to help identify areas for product improvement and enhance the overall customer experience.
    • Support the creation and maintenance of product documentation to facilitate Franchise Member education.
  • Cross-Functional Collaboration:
    • Collaborate with colleagues from various departments to support product initiatives and address Franchise Member needs.
    • Aid the training team by providing them with basic product information and assisting in the preparation of training presentations.
  • Administrative Support:
    • Provide administrative and logistical support for product launches, campaigns, and other initiatives as needed.
    • Administer Franchise Member annual meeting
    • Offer meeting and webinar support as needed
    • Various order entry, dashboard management, and reporting crucial to brand success
Competencies
  • Enthusiasm for continuous learning and self-improvement in the field of direct mail marketing and product support.
  • Ability to adapt to a fast-paced, dynamic work environment and maintain a positive attitude under pressure.
  • Strong problem-solving skills and a proactive approach to addressing challenges and finding solutions.
  • Commitment to upholding the values and mission of our direct mail brand while delivering exceptional service to our Franchise Members.
Work Environment
  • Professional corporate and team-oriented environment
  • Hybrid work schedule with at least 2 days each week in office

Required education and experience
  • Bachelor's degree in marketing, business administration, or a related field
  • Passion for marketing and eagerness to learn about direct mail marketing principles and product management.
  • Strong communication skills, both verbal and written, with the ability to convey information clearly and professionally.
  • Detail-oriented with strong organizational skills and the ability to manage multiple tasks effectively.
  • Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and willingness to learn new software tools as needed


Value of Joining our Team
  • We offer flexible health and insurance options including medical, dental and vision, employee, spouse, and child life insurance, short-and long-term disability, Healthcare FSA and Dependent care FSA, critical illness, and accident insurance.  We also offer an Employee Assistance Program to support the well-being of you and your family.
  • We provide paid holidays and paid time away to spend with your family and friends.
  • Plan for the near and long-term with our 401K retirements savings plan with matching company contributions.
  • Bonus eligibility

About Us

Alliance Franchise Brands LLC and its subsidiary, KK Printing Canada ULC, are the franchisors of more than 600 locations in North America operating the company’s brands: Allegra Marketing Print Mail, Image360, Signs Now, Signs by Tomorrow, KKP, Insty-Prints, American Speedy Printing Centers, and RSVP. Alliance Franchise Brands is proud that three of our brands were selected for the 2022 Entrepreneur 500 list.

Independently owned and operated franchises provide national, regional, and local businesses and organizations with a one-stop resource for technologically advanced and strategically sound solutions for their graphics communications needs.
In total, Alliance Franchise Brands serves more than 600 franchise members in the U.S., Canada, and England with system-wide sales of more than $380 million. 
 

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